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Full Disk Encryption unable to encrypt Surface Go 4


Edmond H T Lo
Go to solution Solved by Kstainton,

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We have recently bought a Microsoft Surface Go 4 and is having trouble encrypting the disk with EFDE. We deployed the license and software but we got the error that the Surface does not support 3rd Party Encryption CA. So we went into Secure Boot Configuration and enable both Microsoft + 3rd Party CA. Now the EFDE app complained that the disk is not compatible for encryption.

Anyone have any success in encrypting a Surface Go 4 please? 

PS: We are on version 1.4.52.0 of EFDE.

Thanks,


Edmond.

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Would you be able to submit a ticket with the following logs please:

https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool

Via this URL: https://www.eset.com/nz/support/contact/

Thank you :D I am afraid I could not tell you where the incompatibility lies without these logs.

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12 hours ago, Kstainton said:

Would you be able to submit a ticket with the following logs please:

https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool

Via this URL: https://www.eset.com/nz/support/contact/

Thank you :D I am afraid I could not tell you where the incompatibility lies without these logs.

Thank you. I have submitted a support ticket now. Cheers,

Edmond.

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