Edmond H T Lo 0 Posted December 11, 2023 Share Posted December 11, 2023 We have recently bought a Microsoft Surface Go 4 and is having trouble encrypting the disk with EFDE. We deployed the license and software but we got the error that the Surface does not support 3rd Party Encryption CA. So we went into Secure Boot Configuration and enable both Microsoft + 3rd Party CA. Now the EFDE app complained that the disk is not compatible for encryption. Anyone have any success in encrypting a Surface Go 4 please? PS: We are on version 1.4.52.0 of EFDE. Thanks, Edmond. Link to comment Share on other sites More sharing options...
ESET Staff Solution Kstainton 31 Posted December 11, 2023 ESET Staff Solution Share Posted December 11, 2023 Would you be able to submit a ticket with the following logs please: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool Via this URL: https://www.eset.com/nz/support/contact/ Thank you I am afraid I could not tell you where the incompatibility lies without these logs. Link to comment Share on other sites More sharing options...
Edmond H T Lo 0 Posted December 11, 2023 Author Share Posted December 11, 2023 12 hours ago, Kstainton said: Would you be able to submit a ticket with the following logs please: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool Via this URL: https://www.eset.com/nz/support/contact/ Thank you I am afraid I could not tell you where the incompatibility lies without these logs. Thank you. I have submitted a support ticket now. Cheers, Edmond. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 12, 2023 ESET Staff Share Posted December 12, 2023 Amazing, thank you @Edmond H T Lo Link to comment Share on other sites More sharing options...
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