Baqtyyan 0 Posted November 26, 2023 Share Posted November 26, 2023 hello. I did buy the Black Friday deal from here https://www.eset.com/me-ar/ but didn't receive the license key. it has been 24 hours, and it is not the first time I have bought a license; I usually receive it in 5 minutes! just so you know I did receive the order confirmation email with the order number but not the Key email. I sent an email to the service email which is service@esetme.com 20 hours ago but no one responded to me. I was hoping that there is someone here can help me Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted November 26, 2023 Administrators Share Posted November 26, 2023 I was able to find only one license registered with your forum email address that already expired. Have you got your public license ID in the form of XXX-XXX-XXX that would help us look up the new license? As for not receiving a reply from ESET ME, it's likely because it's weekend so I assume you should get a response by the beginning of the next week. Link to comment Share on other sites More sharing options...
Baqtyyan 0 Posted November 26, 2023 Author Share Posted November 26, 2023 (edited) 1 hour ago, Marcos said: I was able to find only one license registered with your forum email address that already expired. Have you got your public license ID in the form of XXX-XXX-XXX that would help us look up the new license? As for not receiving a reply from ESET ME, it's likely because it's weekend so I assume you should get a response by the beginning of the next week. yes my license expired but I did buy a new one yesterday, I didn't have an ESET HOME account until now so I don't know if it will have the same public ID or not (3AJ-RN9-TTR) will the order number help? does that mean I didn't receive the license email cuz it is the weekend as well? I thought it was automated, or is it just the support ticket? Edited November 26, 2023 by Baqtyyan Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted November 26, 2023 Administrators Share Posted November 26, 2023 It's the expired license. You can renew it through https://store.esetme.com/renew/. If you have already done so and were charged for renewal, please wait for a response after you have contacted ESET ME. Link to comment Share on other sites More sharing options...
Baqtyyan 0 Posted November 26, 2023 Author Share Posted November 26, 2023 11 minutes ago, Marcos said: It's the expired license. You can renew it through https://store.esetme.com/renew/. If you have already done so and were charged for renewal, please wait for a response after you have contacted ESET ME. no, I didn't renew it, i did buy a new license Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted November 26, 2023 Administrators Share Posted November 26, 2023 You wrote: I did receive the order confirmation email with the order number Could you please send me this email in a private message? Choose to forward it in your email client and copy the content including the headers with "from" and "subject" information. Link to comment Share on other sites More sharing options...
Baqtyyan 0 Posted November 26, 2023 Author Share Posted November 26, 2023 3 hours ago, Marcos said: You wrote: I did receive the order confirmation email with the order number Could you please send me this email in a private message? Choose to forward it in your email client and copy the content including the headers with "from" and "subject" information. i am sorry i am late, i sent it Link to comment Share on other sites More sharing options...
Baqtyyan 0 Posted November 27, 2023 Author Share Posted November 27, 2023 This is truly the worst customer service I ever experienced in my life when I contact the Middle East region they don't respond, and when I contact the other regions they say they can't help me and that I should contact the Middle East region! IT HAS BEEN DAYS!! is it really that hard to get what I paid for? is there really nothing I can do!! at this point, I don't want to be ESET client anymore and hope that I can get my money back and try another security software from another company. They Lost all my trust, what a disappointment! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted November 27, 2023 Administrators Share Posted November 27, 2023 Today was the first workday after the weekend. We have reached out to ESET ME to make sure that you receive a response as soon as possible. Link to comment Share on other sites More sharing options...
Baqtyyan 0 Posted November 28, 2023 Author Share Posted November 28, 2023 (edited) UPDATE: they finally called and apologized for what happened and sent me the license Thanks @Marcos for your patience and assistance. Edited November 28, 2023 by Baqtyyan Link to comment Share on other sites More sharing options...
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