mrac 5 Posted November 18, 2023 Share Posted November 18, 2023 Hello. We are using latest version of ESET Protect 10.1. Recently I noticed that old data (detection logs, audit logs) not cleaning since year 2020. In server settings was set 1 year of storage, For test I set all parameters to 15 days, waited for several days, still old data exists. I opened case #00662811, after that it was 1 answer from support to set server settings and wait (I already wrote that I did it without success). 10 days later - no any answers in ticket. How can we resolve this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 18, 2023 Administrators Share Posted November 18, 2023 Thank you for the heads-up, I have escalated the ticket. The German support should either reply you or they should contact ESET HQ for assistance. Link to comment Share on other sites More sharing options...
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