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ESET Protect not cleaning old data from database

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We are using latest version of ESET Protect 10.1. Recently I noticed that old data (detection logs, audit logs) not cleaning since year 2020. In server settings was set 1 year of storage, For test I set all parameters to 15 days, waited for several days, still old data exists.

I opened case #00662811, after that it was 1 answer from support to set server settings and wait (I already wrote that I did it without success). 10 days later - no any answers in ticket.

How can we resolve this?




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Thank you for the heads-up, I have escalated the ticket. The German support should either reply you or they should contact ESET HQ for assistance.

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