GuestWillB 0 Posted November 17, 2023 Share Posted November 17, 2023 I was attempting to set up ESET Home on my new laptop, but every time I log in it only shows "Your session has expired due to inactivity". I've tried clearing the cache and refreshing, even different browsers and accounts but this problem won't go away. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 17, 2023 Administrators Share Posted November 17, 2023 Please raise a support ticket. Unfortunately I haven't seen such behavior so cannot help. Link to comment Share on other sites More sharing options...
dpoalge1177 0 Posted November 18, 2023 Share Posted November 18, 2023 I am also having this issue trying to log into my account on the website. Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted November 18, 2023 Share Posted November 18, 2023 Working fine here, if you have an adblocker or any extension that may interfere with website loading such as ghostery and whatnot, make sure you exclude ESET's site from it. Also, to tule out any possible problems with browser extensions, try opening a New Private Window/In cognito window of your browser which shouldn't have any extensions then try to login and see if the issue still persists. Link to comment Share on other sites More sharing options...
jakeRebo 0 Posted November 18, 2023 Share Posted November 18, 2023 Same issue here on one laptop. I've tried other browsers and on private as well. I'm still getting the same message. I did not have trouble with my three other computers. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 20, 2023 Administrators Share Posted November 20, 2023 Should the problem persist, we'll need a HAR log from an attempt to log in to ESET HOME created as per the instructions https://support.eset.com/en/kb7697. Link to comment Share on other sites More sharing options...
PnP 0 Posted November 22, 2023 Share Posted November 22, 2023 Good morning me too have the same problem... cannot login in my eset page... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 22, 2023 Administrators Share Posted November 22, 2023 14 minutes ago, PnP said: Good morning me too have the same problem... cannot login in my eset page... What error are you getting? Even if no browser extensions are loaded? Did you try other browsers as well? Link to comment Share on other sites More sharing options...
PnP 0 Posted November 22, 2023 Share Posted November 22, 2023 yes test 3 browser chrome, firefox, edge.. on windows 11.. on my phone same line work with safari... Link to comment Share on other sites More sharing options...
PnP 0 Posted November 22, 2023 Share Posted November 22, 2023 fix it... the problem in my case was regional format... thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 22, 2023 Administrators Share Posted November 22, 2023 13 minutes ago, PnP said: fix it... the problem in my case was regional format... thanks Please post a screenshot of the regional settings that you had to change in order to be able to log in. How was it set before? Link to comment Share on other sites More sharing options...
PnP 0 Posted November 22, 2023 Share Posted November 22, 2023 before regional format was us... now because i am live in italy its italy... Link to comment Share on other sites More sharing options...
dbrickhouse 0 Posted November 24, 2023 Share Posted November 24, 2023 I am having this same problem. Brand new computer. I've tried chrome and edge, incognito mode, cookies enabled, disabled, cache cleared. Nothing works I cannot get logged in. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 25, 2023 Administrators Share Posted November 25, 2023 There is likely a problem loading JavaScript for some reason. Are you able to log in to ESET HOME via our Android application https://play.google.com/store/apps/details?id=com.eset.myeset ? If so, please provide: logs collected with ESET Log Collector from the Windows machine a HAR log from an attempt to log in to ESET HOME: https://support.eset.com/en/kb7697 Also please answer these questions: Does it work if you try another browser not based on Chromium, such as Opera or Firefox? If you have more devices in the network, does the problem occur on all of them? Does it make a difference if you try to log in on your mobile phone: a) when connected to your home wi-fi b) when disconnected from your wi-fi and connected to the Internet via your mobile carrier? P_EHOME-15543 Link to comment Share on other sites More sharing options...
Rowan 0 Posted November 27, 2023 Share Posted November 27, 2023 I had this same issue - I had to change the time on my computer! Go to date & time settings and ensure your timezone is set correctly and all the other settings on that screen as well as your region (in language settings). Link to comment Share on other sites More sharing options...
Todd Carter 0 Posted November 27, 2023 Share Posted November 27, 2023 I am setting up a new desktop computer and i am getting "Your session has expired due to inactivity" every time i put in my username and password. i can log into my eset account on all other computers. Please help! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,157 Posted November 27, 2023 Administrators Share Posted November 27, 2023 1 hour ago, Todd Carter said: I am setting up a new desktop computer and i am getting "Your session has expired due to inactivity" every time i put in my username and password. i can log into my eset account on all other computers. Please help! Please make sure that you have a correct system date and time set. Todd Carter 1 Link to comment Share on other sites More sharing options...
Todd Carter 0 Posted November 28, 2023 Share Posted November 28, 2023 the system time was off and your suggestion worked. thanks Link to comment Share on other sites More sharing options...
Ipfcx 0 Posted December 1, 2023 Share Posted December 1, 2023 On 11/22/2023 at 3:23 PM, PnP said: fix it... the problem in my case was regional format... thanks Thanks very much! I have a new computer and noticed that the date was one day ahead, but didn't think much about it. Turns out that was the problem!! Link to comment Share on other sites More sharing options...
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