GrLb71 0 Posted October 12, 2023 Share Posted October 12, 2023 Hello, I purchased ESET Cyber Security Pro 6.x for Mac, but my Mac is experiencing significant slowdowns and occasional freezes. When I disable the resident protection, my Mac operates smoothly. I am using a Mac with macOS Sonoma and an M2 processor. I have a few questions: 1. Is ESET Cyber Security Pro 7.x available for Mac? I've noticed that there is ESET Cyber Security 7.x for Mac, but it's not the Pro version. 2. If ESET Cyber Security Pro 7.x is not available yet, when can I expect it to be released? 3. How can I upgrade from ESET Cyber Security Pro 6.x to Pro 7.x (if it exists)? 4. Alternatively, how can I upgrade from ESET Cyber Security Pro 6.x to version 7.x (not the Pro version), and when will this option become available? Would it be possible to upgrade from 7.x to Pro 7.x once it's released? I am actively seeking a solution to resolve the issues with my Mac. Currently, I have to work with resident protection turned off, as it is the only way I can use my Mac effectively. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 12, 2023 Administrators Share Posted October 12, 2023 1, No, the latest version ESET ESET CyberSecurity that is compatible with macOS Sonoma is v6.11.414.0. 2, We expect it next year, however, the name may slightly change. 4, You can uninstall ESET CyberSecurity Pro v6 and install ESET CyberSecurity v7.4.1200.0. Link to comment Share on other sites More sharing options...
GrLb71 0 Posted October 12, 2023 Author Share Posted October 12, 2023 10 minutes ago, Marcos said: 4, You can uninstall ESET CyberSecurity Pro v6 and install ESET CyberSecurity v7.4.1200.0. Does it mean that my licence number for Pro v6 will work with ESET CyberSecurity v7.4.1200.0 ? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,085 Posted October 12, 2023 Administrators Solution Share Posted October 12, 2023 Yes, it will since ESET CyberSecurity is a lower-tier product compared to ESET CyberSecurity Pro. Link to comment Share on other sites More sharing options...
RalHa 0 Posted December 2, 2023 Share Posted December 2, 2023 I have the same problem with ESET Cyber Security Pro and Sonoma 14.1 - 14.1.2, M1! About 30 minutes after activate ESET Cyber Security Pro (no matter which version) the MacOS freezes, no more work possible. No version of ESET Cyber Security Pro works with Sonoma, only ESET Cyber Security will work: https://download.eset.com/com/eset/apps/home/eav/mac/latest/eset_cybersecurity.dmg Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 2, 2023 Administrators Share Posted December 2, 2023 2 hours ago, RalHa said: I have the same problem with ESET Cyber Security Pro and Sonoma 14.1 - 14.1.2, M1! About 30 minutes after activate ESET Cyber Security Pro (no matter which version) the MacOS freezes, no more work possible. If the issue occurs with the latest version of ESET CyberSecurity Pro 6.11.414.0, please raise a support ticket. Link to comment Share on other sites More sharing options...
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