herisson 0 Posted August 22, 2023 Share Posted August 22, 2023 Can anyone provide a link to contact technical support please? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 22, 2023 Administrators Share Posted August 22, 2023 If you have an ESET product installed, you can open the support page via Help and support -> Technical support in gui. Link to comment Share on other sites More sharing options...
herisson 0 Posted August 22, 2023 Author Share Posted August 22, 2023 That link does not contact technical support on my browser. Firefox Latest release W10 Latest updates Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 22, 2023 Administrators Share Posted August 22, 2023 There should be a link "Contact technical support" that opens a support wizard: Link to comment Share on other sites More sharing options...
herisson 0 Posted August 23, 2023 Author Share Posted August 23, 2023 There's no link. Just this...... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 23, 2023 Administrators Share Posted August 23, 2023 Click Home / Business support and then the last option until you get to a screen allowing for raising a ticket. Link to comment Share on other sites More sharing options...
herisson 0 Posted August 23, 2023 Author Share Posted August 23, 2023 (edited) That appears to be a solution. However, it seems that rather than trying to minimise contact which is acceptable, you are trying to avoid contact. You can argue against that all you like but it is what it is. It is almost impossible to comprehend how to actually contact a support person without prior knowledge. And in any case, the form is still headed 'Feedback/Other' which does not give confidence that it is a support request. Edited August 23, 2023 by herisson Hadn't finished whinging Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 23, 2023 Share Posted August 23, 2023 Your best way for tech support in the UK is via their Customer Support web page here: https://www.eset.com/uk/support/existing-customers/ . If you don't wish to use e-mail support, scroll to the bottom of the web page for their phone number. Link to comment Share on other sites More sharing options...
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