herisson 0 Posted August 22 Share Posted August 22 Can anyone provide a link to contact technical support please? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 22 Administrators Share Posted August 22 If you have an ESET product installed, you can open the support page via Help and support -> Technical support in gui. Quote Link to comment Share on other sites More sharing options...
herisson 0 Posted August 22 Author Share Posted August 22 That link does not contact technical support on my browser. Firefox Latest release W10 Latest updates Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 22 Administrators Share Posted August 22 There should be a link "Contact technical support" that opens a support wizard: Quote Link to comment Share on other sites More sharing options...
herisson 0 Posted August 23 Author Share Posted August 23 There's no link. Just this...... Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 23 Administrators Share Posted August 23 Click Home / Business support and then the last option until you get to a screen allowing for raising a ticket. Quote Link to comment Share on other sites More sharing options...
herisson 0 Posted August 23 Author Share Posted August 23 (edited) That appears to be a solution. However, it seems that rather than trying to minimise contact which is acceptable, you are trying to avoid contact. You can argue against that all you like but it is what it is. It is almost impossible to comprehend how to actually contact a support person without prior knowledge. And in any case, the form is still headed 'Feedback/Other' which does not give confidence that it is a support request. Edited August 23 by herisson Hadn't finished whinging Quote Link to comment Share on other sites More sharing options...
itman 1,598 Posted August 23 Share Posted August 23 Your best way for tech support in the UK is via their Customer Support web page here: https://www.eset.com/uk/support/existing-customers/ . If you don't wish to use e-mail support, scroll to the bottom of the web page for their phone number. Quote Link to comment Share on other sites More sharing options...
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