ESET Management agent doesn't connect to ESET PROTECT

[Kryol 0]

Hi,

On our network some

2023-08-16 06:34:38 Information: Kernel [Thread 5ec]: Started module AuthenticationModule (used 356 KB)
2023-08-16 06:34:38 Error: Kernel [Thread 5ec]: Cannot read following settings: GetNetworkConfiguration
...
2023-08-16 06:34:38 Error: CReplicationModule [Thread b0c]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Replication link data does not have connection dataReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: , Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
2023-08-16 06:34:39 Error: CReplicationModule [Thread b0c]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Replication link data does not have connection dataReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: , Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
2023-08-16 06:35:40 Error: CSystemConnectorModule [Thread b18]: CWbemMethodCallResult: GetMethod failed. Error code = 0x80041002
2023-08-16 06:35:43 Error: CReplicationModule [Thread b0c]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Replication link data does not have connection dataReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (OUT_OF_ORDER), Connection: , Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
2023-08-16 06:35:43 Error: CReplicationModule [Thread b0c]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Replication link data does not have connection dataReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: , Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]

agents (but not all of them) with same configuration (installed from same installer) does not connect to ESET protect.

On the trace.log I see:

Also I attach my status.html

Any suggestions.

Thanks

[Marcos 5,733]

Please generate a live agent installer in ESET PROTECT and re-deploy it to clients.

[Kryol 0]

Unfortunately these clients is not registered on ESET PROTECT. This is migration issue. I need to connect all clients with old server certificates and re-deploy all from a new server.

But some clients is connecting and registering.

[Marcos 5,733]

4 minutes ago, Kryol said:

Unfortunately these clients is not registered on ESET PROTECT.

Re-deploying the agent will make the client connect to ESET PROTECT.

[Kryol 0]

Re-deploying does not help. Maybe it's OS problem.

[Marcos 5,733]

Please upgrade the server to the latest version of ESET PROTECT Server 10.1 first, then re-deploy the agent as it's an old version that you have installed:

Limited support for v8.0 ended in June: https://support-eol.eset.com/en/policy_business/product_tables.html.

[Kryol 0]

With 10.1 agent it's seems to work. I tried 9.1 previously without success. Thanks