Compliance

[Mostafa Elkoumy 0]

Hello there,

I am a business customer of Eset Protect Cloud and ESET Cloud Office Security and as a part of our ISMS, We have some questions

1- Which Certificates does ESET hold (e.g. ISO27001)?

2- Where is the data located and what type of back up taken and when?

3- Information about SLA, emergency contact?

4- what is the shared responsibility model between ESET and their customers?

5- Where I can find my contractual agreement?

[Marcos 5,443]

Since those are quite specific questions, please raise a support ticket to ensure that you get them answered in a timely manner.

This help page answers some them: https://help.eset.com/protect_cloud/en-US/index.html?cloud_security.html.