Mostafa Elkoumy 0 Posted August 3 Share Posted August 3 Hello there, I am a business customer of Eset Protect Cloud and ESET Cloud Office Security and as a part of our ISMS, We have some questions 1- Which Certificates does ESET hold (e.g. ISO27001)? 2- Where is the data located and what type of back up taken and when? 3- Information about SLA, emergency contact? 4- what is the shared responsibility model between ESET and their customers? 5- Where I can find my contractual agreement? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,839 Posted August 3 Administrators Share Posted August 3 Since those are quite specific questions, please raise a support ticket to ensure that you get them answered in a timely manner. This help page answers some them: https://help.eset.com/protect_cloud/en-US/index.html?cloud_security.html. Quote Link to comment Share on other sites More sharing options...
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