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Hello there,

I am a business customer of Eset Protect Cloud and ESET Cloud Office Security and as a part of our ISMS, We have some questions

1- Which Certificates does ESET hold (e.g. ISO27001)?

2- Where is the data located and what type of back up taken and when?

3- Information about SLA, emergency contact?

4- what is the shared responsibility model between ESET and their customers?

5- Where I can find my contractual agreement?

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