Blue screen in reinstallation

[Mohamadreza6767 0]

Hello

when i unistall internet security from control panel, blue screen apeared.

Now i used ESETUNISTALLER.EXE in safemode and i removed that version completely but when i want to reinstall any verion of internet security , blue screen apears in intallation progress . what should i do?

[Marcos 5,741]

Please check if a memory dump is generated during BSOD. By default it should be located in c:\windows\memory.dmp. If exists, compress it, upload it to a safe location and drop me a personal message with a download link.

[Mohamadreza6767 0]

Sir memory.dmp exists but its a large file.. it took time to upload it and share with you..  what should i do?

[Marcos 5,741]

You can remove some RAM modules and so reduce the amount installed RAM prior to generating a dump. How much RAM do you have? What's the size of a compressed dump?

[Mohamadreza6767 0]

32 GB RAM installed on my laptop.. when i zip memory.dmp its about 320 MB.. i am uploading it.. do you suggest to cancel uploading and reduce this file? if yes how can i remove ram module?

[Marcos 5,741]

Will wait for the dump file, 320 MB is a quite normal size.

[Mohamadreza6767 0]

https://1drv.ms/u/s!Ak7secw4wVf8hh5UGOc8f2Glk7qX

this is memory.dmp

[Marcos 5,741]

Please try updating the driver plcsimlwf.sys, the one you have is from 2019. If you don't need the software that uses it, uninstall it.

[Mohamadreza6767 0]

I uninstalled plcsim & it worked .. thank you alot @Marcos. 🙏