Mohamadreza6767 0 Posted August 2, 2023 Share Posted August 2, 2023 Hello when i unistall internet security from control panel, blue screen apeared. Now i used ESETUNISTALLER.EXE in safemode and i removed that version completely but when i want to reinstall any verion of internet security , blue screen apears in intallation progress . what should i do? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted August 2, 2023 Administrators Share Posted August 2, 2023 Please check if a memory dump is generated during BSOD. By default it should be located in c:\windows\memory.dmp. If exists, compress it, upload it to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Mohamadreza6767 0 Posted August 2, 2023 Author Share Posted August 2, 2023 Sir memory.dmp exists but its a large file.. it took time to upload it and share with you.. what should i do? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted August 2, 2023 Administrators Share Posted August 2, 2023 You can remove some RAM modules and so reduce the amount installed RAM prior to generating a dump. How much RAM do you have? What's the size of a compressed dump? Link to comment Share on other sites More sharing options...
Mohamadreza6767 0 Posted August 2, 2023 Author Share Posted August 2, 2023 32 GB RAM installed on my laptop.. when i zip memory.dmp its about 320 MB.. i am uploading it.. do you suggest to cancel uploading and reduce this file? if yes how can i remove ram module? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted August 2, 2023 Administrators Share Posted August 2, 2023 Will wait for the dump file, 320 MB is a quite normal size. Link to comment Share on other sites More sharing options...
Mohamadreza6767 0 Posted August 2, 2023 Author Share Posted August 2, 2023 https://1drv.ms/u/s!Ak7secw4wVf8hh5UGOc8f2Glk7qX this is memory.dmp Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,189 Posted August 2, 2023 Administrators Solution Share Posted August 2, 2023 Please try updating the driver plcsimlwf.sys, the one you have is from 2019. If you don't need the software that uses it, uninstall it. Link to comment Share on other sites More sharing options...
Mohamadreza6767 0 Posted August 2, 2023 Author Share Posted August 2, 2023 I uninstalled plcsim & it worked .. thank you alot @Marcos. 🙏 Link to comment Share on other sites More sharing options...
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