MH__KK 0 Posted July 27, 2023 Posted July 27, 2023 Hi I reinstalled the software for update at first but it freezed my laptop so I tried to reinstalling it AGAIN. I've tried 3 TIMES and in last one I used the uninstaller tool but it didn't completely worked and when I restarted my computer from safemode and tried to install it again, There was an error saying "A latest version of eset security is already on this computer" but there isn't. I don't know what to do now. I had a freezing issue first and now I have another one. It's blowing my mind I've never had problem with ESET but After reinstalling to latest update it is making me crazy. Please help me. Thank you.
Administrators Marcos 5,731 Posted July 27, 2023 Administrators Posted July 27, 2023 Please try running the ESET Uninstall tool several times in safe mode until no ESET product is detected.
MH__KK 0 Posted July 29, 2023 Author Posted July 29, 2023 ~ESETUninstaller.log I've tried it about 30 times but it fails all the times. It says there is an error and I attached it to this post
itman 1,921 Posted July 29, 2023 Posted July 29, 2023 7 hours ago, MH__KK said: I've tried it about 30 times but it fails all the times. It says there is an error and I attached it to this post Eset Uninstaller tool must be run in Win Safe mode. Did you do so?
MH__KK 0 Posted July 30, 2023 Author Posted July 30, 2023 12 hours ago, itman said: Eset Uninstaller tool must be run in Win Safe mode. Did you do so? Of course I did. I did every steps that the guide says.
MH__KK 0 Posted August 2, 2023 Author Posted August 2, 2023 Any other suggestion please? I really need it.
itman 1,921 Posted August 2, 2023 Posted August 2, 2023 14 minutes ago, MH__KK said: Any other suggestion please? Did you try this; Quote If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. as noted in the Eset KB2289 article?
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