satellite360 0 Posted June 23, 2023 Share Posted June 23, 2023 I have a client laptop that is showing as connected on both the client itself and via the Eset Business Account site (eba.eset.com/ba/devices) but the last connected time on the Protect Cloud is not updated and is showing a different software version to what is actually running on the device. Any advice on how to correct this? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted June 23, 2023 Administrators Share Posted June 23, 2023 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on the client for possible errors. You can upload the files here as well. Link to comment Share on other sites More sharing options...
Solution satellite360 0 Posted June 26, 2023 Author Solution Share Posted June 26, 2023 I ended up reinstalling on the client which resolved the problem. Link to comment Share on other sites More sharing options...
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