Modules Update Failed

[Lukas Juda 0]

Hello,

my Esset starts to tell "Modules Update Failed" - it is on 2 separated PC on 1 family license. 

logs added.

License ID of problematic PCs: 3AH-4MJ-EMF

 

Thank you

eis_logs.zip

[Peter Randziak 1,130]

Hello @Lukas Juda,

I can confirm, that yesterday there were issues with the Multi-device security packs.
Those were resolved so the issue should not occur anymore, can you please confirm?

We apologize for the inconvenience caused.

Peter

[rotaru 10]

31 minutes ago, Peter Randziak said:

I can confirm, that yesterday there were issues

"Confirming" is nice, but should have been some sort of announcement, not just sitting duck, hopping nobody would notice.

[Peter Randziak 1,130]

2 hours ago, rotaru said:

"Confirming" is nice, but should have been some sort of announcement, not just sitting duck, hopping nobody would notice.

This incident seems to be limited to a single country and to a particular product package, was resolved on the same day as it was reported.
So a public, global announcement won't be appropriate in my opinion, announcement on that partner's web would be...

Peter