nazar086 0 Posted May 28, 2023 Posted May 28, 2023 I installed Smart Security Premium 16 on my laptop, a trial license, the signature database is not updated for several days. What should I do in this situation?
Administrators Marcos 5,468 Posted May 28, 2023 Administrators Posted May 28, 2023 Please provide logs collected with ESET Log Collector.
nazar086 0 Posted May 28, 2023 Author Posted May 28, 2023 The log cannot be collected, the sysinspector gives an error.
Solution nazar086 0 Posted May 29, 2023 Author Solution Posted May 29, 2023 Due to the fact that your given product is not able to protect the laptop, I removed it.
Administrators Marcos 5,468 Posted May 29, 2023 Administrators Posted May 29, 2023 There could be a problem with the OS itself since ESET Log Collector did not run either. If you decide to troubleshoot the issue and run ESET Log Collector again, please provide collector_log.txt which should contain more information about the error.
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