Alex Ross 0 Posted April 29, 2023 Share Posted April 29, 2023 I have added my license to https://home.eset.com/licenses. However, I cannot manage it, the confirmation e-mail does not come to my E-mail. On one computer, the license is activated, on the other, the activation threshold has been exceeded. I have a receipt and a card for this license. Public License ID: 3AV-96M-DUC I have made several requests to technical support (e.g.: SR-372), but support cannot help me. I also contacted the former distributor and seller - they also cannot help me. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted April 29, 2023 Administrators Share Posted April 29, 2023 It's an overused leaked Russian license registered to 7xxxxx1@mail.ru. Where did you buy it? Link to comment Share on other sites More sharing options...
Alex Ross 0 Posted April 29, 2023 Author Share Posted April 29, 2023 @Marcos I bought this license from the CITILINK store (https://www.citilink.ru/). I have a receipt and a card for this license. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted April 29, 2023 Administrators Share Posted April 29, 2023 We stopped selling to Russia and Belarus about a year ago (https://www.eset.com/int/ua-crisis/). I will ask sales managers about the license in question but I assume we could recommend asking the seller for a refund. Link to comment Share on other sites More sharing options...
Alex Ross 0 Posted April 29, 2023 Author Share Posted April 29, 2023 @Marcos I wrote to the seller, the seller recommended contacting Eset support. I currently live and use a license outside of Russia. Thank you I will wait for your information! Link to comment Share on other sites More sharing options...
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