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ESET Push or LiveGrid cannot be reached

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I have ESET PROTECT with ESET Bridge working and there are some PC's that can't connect to ESET Push notification and/or ESET LiveGrid for some reason. All traffic from ESET server where ESET Bridge is, is not blocked by any means. Vast majority has no problems but some do. ESET Endpoint and Agent is up-to-date. Even if I allow said PC access to the Internet, ESET LiveGrid will still be unavailable. Why is that?

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Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Reboot the machine
  3. Reproduce the issue
  4. Stop logging
  5. Collect logs with ESET Log Collector
  6. Raise a support ticket and supply the generated archive. You can also upload it here if not too big.
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ESET Log Collector logs (161 MB)


Also, for updates to go though ESET Bridge I assume I have to edit Proxy update settings for Endpoint policy as well ?

I don't know if those polices are correct.

ESET Bridge 2023-04-18 21-59-57.datESET Managment Agent via ESET Bridge 2023-04-18 22-03-25.dat

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Could it be that clients cannot communicate directly with ESET's servers on UDP port 53535?

UDP [] receive failed

Also some TCP connections were failing: Failed connect to

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