Rav3nDK 0 Posted March 31, 2023 Share Posted March 31, 2023 Hi, On ESET CyberSecurity v6.11.404.0 I am having issues accessing my routers admin interface - a Netgear XR1000. I have tried adding both local hxxp://192.168.1.1 and hxxp://routerlogin.com to "URL excluded from scanning" and enabled that list as well as adding them to the "Allowed URL" list and enabled that. Login to admin interface doesn't work until I disable Web access protection. /Rav3ndk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 31, 2023 Administrators Share Posted March 31, 2023 Please try installing the latest version 7.3.2100.0. Should the problem persist, raise a support ticket please. Link to comment Share on other sites More sharing options...
Rav3nDK 0 Posted March 31, 2023 Author Share Posted March 31, 2023 What a horrible experience that was. Installed new version on top of old to retain settings and perform upgrade. This just resulted in be being completely locked of internet access. Multiple reboots and nothing got better. Actually the version kept notifying me to give Full Disk Access - which I did on every reboot. Again a bug - that setting should be stored. It also complained about web and email protection not being configured and that I should reboot. I have reboot 3-5 times and it's the same message everytime. See attached screenshot of software not really sure what it means. On one screen, it's not OK on another it's OK. Now uninstalling ESET 7.3. Any suggestions? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 31, 2023 Administrators Share Posted March 31, 2023 Did you perform a clean install of v7.3? Do you have Ventura 13.0 or 13.1+? https://support.eset.com/en/kb8339 Link to comment Share on other sites More sharing options...
Rav3nDK 0 Posted March 31, 2023 Author Share Posted March 31, 2023 (edited) Hi Marco and thanks for your responses. I am on Ventura 13.3 actually. After posting last reply once the uninstall was complete, I actually decided to do another reboot and then try to perform a clean install. This seems to have helped with ESET CyberSecurity complaining 🙂 However, my original problem still persist. If I need to access my routers admin interface, then I need to disable all 3 protections for Web and Email Protection, close browser and wait 5 minutes. Then it works. Not that it worked in old version, but with this super simplified setup, I can't even do filter lists. How should I proceed now? Edited March 31, 2023 by Rav3nDK Link to comment Share on other sites More sharing options...
Rav3nDK 0 Posted March 31, 2023 Author Share Posted March 31, 2023 Update. Actually disabling all 3 options, close browser and wait 5 minutes isn't actually enough. I need to go to Settings -> Network -> VPN & Filters -> And then disable ESET Web&Email. I will enable automatically, but it seems to release it's nasty control of my browser when accessing router admin interface. This is really annoying. Link to comment Share on other sites More sharing options...
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