Ronny Fabian Espinosa 0 Posted January 18, 2023 Share Posted January 18, 2023 Greetings to all, Currently I have 2 types of alerts on my ESET PROTECT with most of my devices the alerts are "The ESET Push Notification Service servers cannot be reached" and "Limited Direct Cloud connectivity", for the push notifications error make a change indicated in [ KB8207] but the alert continues, for the Limited connectivity error I can't find exactly where to open the port indicated in [KB332], could someone please help me with these errors Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted January 18, 2023 Administrators Share Posted January 18, 2023 Please check if ekrn.exe is allowed to communicate with the Internet, especially on TCP & UDP port 53535 as per https://support.eset.com/en/kb332. Most likely a firewall or proxy server is blocking the communication. If you are behind a firewall, you can try temporarily disabling it. If you connect through a proxy, try connecting directly just for a test. Link to comment Share on other sites More sharing options...
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