ESA Error on End Users Phone

[Trooper 53]

This error is a new one on me.  Has anyone else run into this by chance?  Is there a known fix?  Would also like to know what has caused this? Note:  User has tried both LTE and Wifi. 

Thanks.

[IggyPop 19]

Hi Jim,

I have never seen this kind of error before did you try to speak with the support yet?

Thanks,

Ingemar