sesk 23 Posted October 24, 2022 Share Posted October 24, 2022 hey eset is giving me the "your computer is not fully protected." latest version installed. i cannot see "eset device control" in the full disk access. how to add it ?! see photo. please clarify. much appreciated. sesk. Arnecliffe and minem 2 Link to comment Share on other sites More sharing options...
sesk 23 Posted October 24, 2022 Author Share Posted October 24, 2022 (edited) reboot or re-install does not help. the "learn more" link is not up to date. Edited October 24, 2022 by sesk Link to comment Share on other sites More sharing options...
aaykut 0 Posted October 24, 2022 Share Posted October 24, 2022 Exactly the same problem here, been fighting the Full Disk Access settings for the past hour, to no avail. Link to comment Share on other sites More sharing options...
ojix2 0 Posted October 24, 2022 Share Posted October 24, 2022 same problem here. i also would like to know how to solve this trouble. Link to comment Share on other sites More sharing options...
ojix2 0 Posted October 24, 2022 Share Posted October 24, 2022 I read a comment at a SNS in my country Japan that this issue has popped up with beta 9 of Ventura. Apple might change something at the very final stage, and ESET may not catch up yet. Link to comment Share on other sites More sharing options...
Angus 2 Posted October 25, 2022 Share Posted October 25, 2022 Hi! I have exactly the same problem. I have an MI Mac and just updated to OS Ventura. Then updated Cyber Security Pro to v 6.11.404.0. I now keep getting the 'Your computer is not fully protected' message. It asks me to enable 'ESET Device Control' under Preferences>Privacy & Security>Full Disk Access, but the option 'ESET Device Control' does not appear in the list. Both 'ESET Cyber Security Pro' and 'ESET Real-time File System Protection' appear in the list and are enabled. Any bright spark out there got a solution? Cheers, Deadset Link to comment Share on other sites More sharing options...
Angus 2 Posted October 25, 2022 Share Posted October 25, 2022 Back again! I found the solution here immediately after posting - https://support.eset.com/en/kb8339-upgrade-your-eset-product-for-macos-for-macos-13-ventura-support This worked for me! Good luck 🙂 Cheers, Deadset aaykut and minem 2 Link to comment Share on other sites More sharing options...
ojix2 0 Posted October 25, 2022 Share Posted October 25, 2022 It worked for me, too !! Thank you very much, Angus. Link to comment Share on other sites More sharing options...
sesk 23 Posted October 25, 2022 Author Share Posted October 25, 2022 to me, the KB is not accurate. am at work right now. will have to uninstall / reinstall tonight to post screens. Link to comment Share on other sites More sharing options...
sesk 23 Posted October 25, 2022 Author Share Posted October 25, 2022 here is it; system extension are blocked (1), you need to go privacy and security, but not to full access disk (no yet), you need to look at "security", >> some system software requires your attention before it can be used (2), these need to be activated (3). after you may look at full access disk. it is not mentioned in the KB. i suspect these 3 to be cyber security pro, real time system protection and device control. it is not clear. all 3 have the same name (why?). please have a look at it. much appreciated. point 6 in KB in unclear to me (?). sub question, based on KB point 9, ESET Endpoint Antivirus 7.2.1600.0 will automatically detect Full Disk Access. ESET Cyber Security and ESET Cyber Security Pro users, click Start again in the ESET alert dialog or restart your macOS. >> WILL NEXT MACOS VERSION (ARM VERSION) also automatically detect full disk access ? Link to comment Share on other sites More sharing options...
suzyq 0 Posted October 31, 2022 Share Posted October 31, 2022 it says: Uninstall any previously installed antivirus software on your system. does this mean I have to uninstall eset software before installing new version? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 31, 2022 Administrators Share Posted October 31, 2022 3 hours ago, suzyq said: it says: Uninstall any previously installed antivirus software on your system. This KB concerns Windows products, not Mac. You have posted in the ESET CyberSecurity for macOS forum so please clarify what OS and ESET product you use. Link to comment Share on other sites More sharing options...
suzyq 0 Posted October 31, 2022 Share Posted October 31, 2022 so.. it says to update eset .. but then to update instead it says to install .. and it says to get rid of other cyber security. Do I have to uninstall eset before I install the latest version? I have a mac mini m1 ventura , eset cybersecurity pro .. am trying to get rid of this warning from eset that makes using the computer a real nightmare. It says as quoted above to uninstall antivirus software .. do I uninstall my eset cyber security pro software, or do I just install the new version of eset pro so I can start using my desktop computer without that warning showing up.. Link to comment Share on other sites More sharing options...
sesk 23 Posted November 1, 2022 Author Share Posted November 1, 2022 i would recommend to uninstall / to reinstall the new version. Link to comment Share on other sites More sharing options...
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