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Unable to connect to the activation server


keauns
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Go to solution Solved by Marcos,

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I am in China and installed eset today_ smart_ The security prompts that you cannot connect to the activation server, as shown in the following figure. I tried to open the Chinese ESET official website, but it could not be opened, showing 404(https://www.eset.com.cn/)。Please help me to activate the software

 

 

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I can open the below link alright. Please contact your local ESET distributor for help with troubleshooting the issue.

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2 hours ago, Marcos said:

I can open the below link alright. Please contact your local ESET distributor for help with troubleshooting the issue.

Hello administrator, I tried to open it by proxy server https://www.eset.com/cn/ It can be opened, but the function page displays 404, so it cannot be downloaded or any after-sales communication can be carried out. The biggest problem now is that I have a legal account (3-year activation code), but the software still prompts that I cannot connect to the activator.please look at the figure below。

p.s.Guess randomly, is this software disabled in China?

123.png

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Please contact the ESET partner in China. It appears that Chinese ISPs have been recently blocking access to ESET servers so they should be able to provide you with up to date information.

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