Jump to content

Regression on Eset Endpoint Protection 9 on RHEL 9 + Licence issue with version 8


Recommended Posts

I downloaded the eeau.x86_64.bin file from the official website which extracted the eea-9.0.5.0-el8.x86_64.rpm package and I installed it through

 sudo yum install ./eea-9.0.5.0-el8.x86_64.rpm


 

It found all the dependencies and installed itself correctly.

Installing:
 eea                          x86_64 9.0.5.0-1           @commandline
                                                                   133 M
Installing dependencies:
 perl                         x86_64 4:5.34.1-486     18 k
 perl-Algorithm-Diff          noarch 1.2010-5     47 k
 perl-Archive-Tar             noarch 2.40-2     72 k
 perl-Archive-Zip             noarch 1.68-7    106 k
 perl-Attribute-Handlers      noarch 1.01-486     32 k
 perl-AutoSplit               noarch 5.74-486     27 k
 perl-Benchmark               noarch 1.23-486     32 k
 perl-CPAN                    noarch 2.34-1   558 k
 perl-CPAN-Meta               noarch 2.150010-479    176 k
 perl-CPAN-Meta-Requirements  noarch 2.140-481     31 k
 perl-CPAN-Meta-YAML          noarch 0.018-480     26 k
 perl-Compress-Bzip2          x86_64 2.28-7     68 k
 perl-Compress-Raw-Lzma       x86_64 2.101-4     49 k
 perl-Config-Extensions       noarch 0.03-486     17 k
 perl-Config-Perl-V           noarch 0.33-481     21 k
 perl-DBM_Filter              noarch 0.06-486     37 k
 perl-DB_File                 x86_64 1.857-1     81 k
 perl-Data-OptList            noarch 0.112-3     27 k
 perl-Data-Section            noarch 0.200007-15     25 k
 perl-Devel-PPPort            x86_64 3.68-1    217 k
 perl-Devel-Peek              x86_64 1.30-486     37 k
 perl-Devel-SelfStubber       noarch 1.06-486     19 k
 perl-Devel-Size              x86_64 0.83-11     31 k
 perl-Digest-SHA1             x86_64 2.13-35     52 k
 perl-DirHandle               noarch 1.05-486     17 k
 perl-Dumpvalue               noarch 2.27-486     23 k
 perl-Encode-devel            x86_64 4:3.17-485   41 k
 perl-English                 noarch 1.11-486     19 k
 perl-Env                     noarch 1.05-479     20 k
 perl-ExtUtils-CBuilder       noarch 1:0.280236-479     46 k
 perl-ExtUtils-Command        noarch 2:7.64-2     15 k
 perl-ExtUtils-Constant       noarch 0.25-486     51 k
 perl-ExtUtils-Embed          noarch 1.35-486     23 k
 perl-ExtUtils-Install        noarch 2.20-479     44 k
 perl-ExtUtils-MM-Utils       noarch 2:7.64-2     12 k
 perl-ExtUtils-MakeMaker      noarch 2:7.64-2           289 k
 perl-ExtUtils-Manifest       noarch 1:1.73-479          34 k
 perl-ExtUtils-Miniperl       noarch 1.10-486            20 k
 perl-ExtUtils-ParseXS        noarch 1:3.44-2           182 k
 perl-File-DosGlob            x86_64 1.12-486            25 k
 perl-File-Fetch              noarch 1.04-1              31 k
 perl-File-HomeDir            noarch 1.006-5             57 k
 perl-File-Which              noarch 1.27-4              22 k
 perl-FileCache               noarch 1.10-486            20 k
 perl-Filter                  x86_64 2:1.61-1           81 k
 perl-Filter-Simple           noarch 0.96-479            27 k
 perl-FindBin                 noarch 1.52-486            19 k
 perl-GDBM_File               x86_64 1:1.19-486          35 k
 perl-Hash-Util               x86_64 0.25-486            38 k
 perl-Hash-Util-FieldHash     x86_64 1.21-486            43 k
 perl-I18N-Collate            noarch 1.02-486            19 k
 perl-I18N-LangTags           noarch 0.45-486            59 k
 perl-IO-Compress-Lzma        noarch 2.101-5             74 k
 perl-IO-Zlib                 noarch 1:1.11-479          19 k
 perl-IPC-Cmd                 noarch 2:1.04-480          40 k
 perl-IPC-SysV                x86_64 2.09-480            42 k
 perl-IPC-System-Simple       noarch 1.30-7              40 k
 perl-Importer                noarch 0.026-5             39 k
 perl-JSON-PP                 noarch 1:4.07-2            66 k
 perl-Locale-Maketext         noarch 1.29-480            94 k
 perl-Locale-Maketext-Simple  noarch 1:0.21-486          23 k
 perl-MIME-Charset            noarch 1.012.2-16          48 k
 perl-MRO-Compat              noarch 0.15-2              26 k
 perl-Math-BigInt-FastCalc    x86_64 0.501.200-2         28 k
 perl-Math-BigRat             noarch 0.2622-1           41 k
 perl-Memoize                 noarch 1.03-486            61 k
 perl-Module-Build            noarch 2:0.42.31-11       254 k
 perl-Module-CoreList         noarch 1:5.20220620-1     84 k
 perl-Module-CoreList-tools   noarch 1:5.20220620-1     19 k
 perl-Module-Load             noarch 1:0.36-479          17 k
 perl-Module-Load-Conditional noarch 0.74-479            22 k
 perl-Module-Loaded           noarch 1:0.08-486          18 k
 perl-Module-Metadata         noarch 1.000037-479        35 k
 perl-Module-Signature        noarch 0.88-2              83 k
 perl-ExtUtils-MakeMaker      noarch 2:7.64-2           289 k
 perl-ExtUtils-Manifest       noarch 1:1.73-479          34 k
 perl-ExtUtils-Miniperl       noarch 1.10-486            20 k
 perl-ExtUtils-ParseXS        noarch 1:3.44-2           182 k
 perl-File-DosGlob            x86_64 1.12-486            25 k
 perl-File-Fetch              noarch 1.04-1              31 k
 perl-File-HomeDir            noarch 1.006-5             57 k
 perl-File-Which              noarch 1.27-4              22 k
 perl-FileCache               noarch 1.10-486            20 k
 perl-Filter                  x86_64 2:1.61-1           81 k
 perl-Filter-Simple           noarch 0.96-479            27 k
 perl-FindBin                 noarch 1.52-486            19 k
 perl-GDBM_File               x86_64 1:1.19-486          35 k
 perl-Hash-Util               x86_64 0.25-486            38 k
 perl-Hash-Util-FieldHash     x86_64 1.21-486            43 k
 perl-I18N-Collate            noarch 1.02-486            19 k
 perl-I18N-LangTags           noarch 0.45-486            59 k
 perl-IO-Compress-Lzma        noarch 2.101-5             74 k
 perl-IO-Zlib                 noarch 1:1.11-479          19 k
 perl-IPC-Cmd                 noarch 2:1.04-480          40 k
 perl-IPC-SysV                x86_64 2.09-480            42 k
 perl-IPC-System-Simple       noarch 1.30-7              40 k
 perl-Importer                noarch 0.026-5             39 k
 perl-JSON-PP                 noarch 1:4.07-2            66 k
 perl-Locale-Maketext         noarch 1.29-480            94 k
 perl-Locale-Maketext-Simple  noarch 1:0.21-486          23 k
 perl-MIME-Charset            noarch 1.012.2-16          48 k
 perl-MRO-Compat              noarch 0.15-2              26 k
 perl-Math-BigInt-FastCalc    x86_64 0.501.200-2         28 k
 perl-Math-BigRat             noarch 0.2622-1           41 k
 perl-Memoize                 noarch 1.03-486            61 k
 perl-Module-Build            noarch 2:0.42.31-11       254 k
 perl-Module-CoreList         noarch 1:5.20220620-1     84 k
 perl-Module-CoreList-tools   noarch 1:5.20220620-1
 perl-NEXT                    noarch 0.68-486            26 k
 perl-Net                     noarch 1.02-486            30 k
 perl-Net-Ping                noarch 2.74-479            49 k
 perl-ODBM_File               x86_64 1.17-486            27 k
 perl-Object-HashBase         noarch 0.009-8             25 k
 perl-Opcode                  x86_64 1.50-486            41 k
 perl-Package-Generator       noarch 1.106-24            23 k
 perl-Params-Check            noarch 1:0.38-479          22 k
 perl-Params-Util             x86_64 1.102-6             33 k
 perl-Perl-OSType             noarch 1.010-480           23 k
 perl-PerlIO-via-QuotedPrint  noarch 0.09-479            22 k
 perl-Pod-Checker             noarch 4:1.75-1           32 k
 perl-Pod-Functions           noarch 1.13-486            19 k
 perl-Pod-Html                noarch 1.27-486            32 k
 perl-Safe                    noarch 2.43-486            30 k
 perl-Search-Dict             noarch 1.07-486            18 k
 perl-SelfLoader              noarch 1.26-486            27 k
 perl-Software-License        noarch 0.104001-2         129 k
 perl-Sub-Exporter            noarch 0.988-3             72 k
 perl-Sub-Install             noarch 0.928-30            22 k
 perl-Sys-Syslog              x86_64 0.36-480            48 k
 perl-Term-Complete           noarch 1.403-486           18 k
 perl-Term-ReadLine           noarch 1.17-486            24 k
 perl-Term-Size-Perl          x86_64 0.031-13            21 k
 perl-Term-Table              noarch 0.016-2             35 k
 perl-Test                    noarch 1.31-486            33 k
 perl-Test-Harness            noarch 1:3.44-1          268 k
 perl-Test-Simple             noarch 3:1.302190-1       525 k
 perl-Text-Abbrev             noarch 1.02-486            17 k
 perl-Text-Balanced           noarch 2.04-479            48 k
 perl-Text-Diff               noarch 1.45-14             41 k
 perl-Text-Glob               noarch 0.11-16             13 k
 perl-Text-Template           noarch 1.60-2              60 k
 perl-Thread                  noarch 3.05-486            23 k
 perl-Thread-Semaphore        noarch 2.13-486            21 k
 perl-Tie                     noarch 4.6-486             36 k
 perl-Tie-File                noarch 1.06-486            48 k
 perl-Tie-Memoize             noarch 1.1-486             19 k
 perl-Tie-RefHash             noarch 1.40-479            23 k
 perl-Time                    noarch 1.03-486            23 k
 perl-Time-HiRes              x86_64 4:1.9767-480        57 k
 perl-Time-Piece              x86_64 1.3401-486          46 k
 perl-Unicode-Collate         x86_64 1.31-1             737 k
 perl-Unicode-Normalize       x86_64 1.28-479            91 k
 perl-Unicode-UCD             noarch 0.75-486            83 k
 perl-User-pwent              noarch 1.03-486            25 k
 perl-autodie                 noarch 2.34-480            94 k
 perl-autouse                 noarch 1.11-486            19 k
 perl-bignum                  noarch 0.65-1             50 k
 perl-blib                    noarch 1.07-486            17 k
 perl-debugger                noarch 1.60-486           139 k
 perl-deprecate               noarch 0.04-486            19 k
 perl-devel                   x86_64 4:5.34.1-486       677 k
 perl-diagnostics             noarch 1.37-486           216 k
 perl-doc                     noarch 5.34.1-486         4.7 M
 perl-encoding                x86_64 4:3.00-485         63 k
 perl-encoding-warnings       noarch 0.13-486            21 k
 perl-experimental            noarch 0.027-1             22 k
 perl-fields                  noarch 2.27-486            21 k
 perl-filetest                noarch 1.03-486            20 k
 perl-inc-latest              noarch 2:0.500-21          24 k
 perl-less                    noarch 0.03-486            18 k
 perl-libnetcfg               noarch 4:5.34.1-486        21 k
 perl-local-lib               noarch 2.000029-1         67 k
 perl-meta-notation           noarch 5.34.1-486          15 k
 perl-open                    noarch 1.12-486            21 k
 perl-perlfaq                 noarch 5.20210520-479     374 k
 perl-ph                      x86_64 5.34.1-486          47 k
 perl-sigtrap                 noarch 1.09-486            21 k
 perl-sort                    noarch 2.04-486            18 k
 perl-utils                   noarch 5.34.1-486          60 k
 perl-version                 x86_64 8:0.99.29-5         63 k
 perl-vmsish                  noarch 1.04-486            19 k
 sombok                       x86_64 2.4.0-16            47 k
 systemtap-sdt-devel          x86_64 4.7-1              71 k
Installing weak dependencies:
 perl-CPAN-DistnameInfo       noarch 0.12-24             14 k
 perl-Term-Size-Any           noarch 0.002-36            13 k
 perl-Unicode-LineBreak       x86_64 2019.001-12        120 k

Transaction Summary
=========================================================================
Install  153 Packages

Total size: 148 M
Total download size: 14 M
Installed size: 188 M
Is this ok [y/N]: 

 

I rebooted, but it didn't run.

 

systemctl status eea.service


× eea.service - ESET Endpoint Antivirus
     Loaded: loaded (/usr/lib/systemd/system/eea.service; enabled; vendor preset: disabled)
     Active: failed (Result: core-dump) since Thu 2022-07-07 16:03:30 BST; 7s ago
    Process: 33193 ExecStartPre=/opt/eset/eea/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
    Process: 33211 ExecStart=/opt/eset/eea/sbin/startd (code=dumped, signal=SEGV)
    Process: 33219 ExecStopPost=/usr/bin/killall /opt/eset/eea/lib/egui --quiet (code=exited, status=1/FAILURE)
   Main PID: 33211 (code=dumped, signal=SEGV)
        CPU: 34ms

Jul 07 16:03:29 router-localhost systemd[1]: eea.service: Failed with result 'core-dump'.
Jul 07 16:03:29 router-localhost systemd[1]: Failed to start eea.service - ESET Endpoint Antivirus.
Jul 07 16:03:30 router-localhost systemd[1]: eea.service: Scheduled restart job, restart counter is at 5.
Jul 07 16:03:30 router-localhost systemd[1]: Stopped eea.service - ESET Endpoint Antivirus.
Jul 07 16:03:30 router-localhost systemd[1]: eea.service: Start request repeated too quickly.
Jul 07 16:03:30 router-localhost systemd[1]: eea.service: Failed with result 'core-dump'.
Jul 07 16:03:30 router-localhost systemd[1]: Failed to start eea.service - ESET Endpoint Antivirus.


 

 

I thought that perhaps it was the licence, so I did:

sudo /opt/eset/eea/sbin/lic --status
Segmentation fault


 

but it ended in a segmentation fault, as you can see.

My licence is valid:

 

zkNuurv.png

 

If I try to install it again, it says:

 

Package eea-9.0.5.0-1.x86_64 is already installed.
Dependencies resolved.
Nothing to do.
Complete!


I tried to install the one for RHEL 7 and the same issue occurred.

I then downloaded ESET Endpoint Version 8.1.7.0 and I installed it and surprisingly it works:

eea.service - ESET Endpoint Antivirus
     Loaded: loaded (/usr/lib/systemd/system/eea.service; enabled; vendor preset: disabled)
     Active: active (running) since Thu 2022-07-07 16:52:36 BST; 11s ago
    Process: 67569 ExecStartPre=/opt/eset/eea/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
    Process: 67908 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS)
    Process: 67935 ExecStartPost=/opt/eset/eea/lib/install_scripts/launch_gui_all_users.sh (code=exited, status=0/SUCCESS)
   Main PID: 67907 (startd)
      Tasks: 22 (limit: 76309)
     Memory: 30.2M
        CPU: 14.996s
     CGroup: /system.slice/eea.service
             ├─ 67907 /opt/eset/eea/sbin/startd
             ├─ 67909 /opt/eset/eea/lib/logd
             ├─ 67916 /opt/eset/eea/lib/sysinfod
             ├─ 67917 /opt/eset/eea/lib/updated
             ├─ 67918 /opt/eset/eea/lib/licensed
             ├─ 67919 /opt/eset/eea/lib/utild
             ├─ 67920 /opt/eset/eea/lib/confd
             ├─ 67925 /opt/eset/eea/lib/oaeventd
             └─ 68040 /opt/eset/eea/sbin/startd

 

however now I'm having issues with the licence:

 

sudo /opt/eset/eea/sbin/lic --status
Status: Not activated
sudo /opt/eset/eea/sbin/lic --key (censored 'cause it's a public forum)
ESET Endpoint Antivirus Error: Service closed connection

 

I can't find any file in "offline files", though.

Account: franceopf@gmail.com

Code: 3AB-MRR-PE4

Link to comment
Share on other sites

  • Administrators

As per https://help.eset.com/eeau/9/en-US/?system_requirements.html, only RHEL 7 and 8 are supported, v9 is not.

Quote

I tried to install the one for RHEL 7 and the same issue occurred.

Do you mean that installing Endpoint v9 on RHEL 7 ended with the same issues as on RHEL 9?

Link to comment
Share on other sites

Posted (edited)
16 hours ago, Marcos said:

As per https://help.eset.com/eeau/9/en-US/?system_requirements.html, only RHEL 7 and 8 are supported, v9 is not.

Do you mean that installing Endpoint v9 on RHEL 7 ended with the same issues as on RHEL 9?

Nah I meant using the RHEL7 installer on RHEL9.

Anyway, I eventually used the 8.1.7.0 RHEL8 installer on RHEL9 and it worked like a charm, so the fact that version 9.0.5.0 of the installer didn't work is a regression on your end.

Nonetheless, my main issue right now is about activating the license.

Online activation doesn't seem to work, so I'd like to activate it via offline file, but I can't see any in my account.

If you could provide a file for me to activate it, that would be great

Account:

 

Code: 3AB-MRR-PE4

Edited by Marcos
Email address removed
Link to comment
Share on other sites

Well, turns out version 8.1.7.0 still has an issue with openssl, so I had to downgrade to NOD32 Version 4, again, even though it's approaching EOL... :( 

Everything is working again...

image.png.45506cb0d2b51ca773a691ba732ed17a.png

 

How long will it take for ESET Endpoint Protection to support RHEL 9? And will I be able to upgrade before NOD32 faces EOL?

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...