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FDE destroys Firefox Certificate Store?


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Hey Forum,

are there any known issues with ESET Full Disk Encryption and Firefox Certificate Store?

A customer reported several occurences where firefox reported a broken certificate store after setting or changing the encryption password in FDE. Said it never happened before installing FDE.

Maybe it's a coincidence with installing Endpoint Security at the same time? (Which should not affect certificate stroe as well?)

Thanks in advance!

Christian

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Posted (edited)
17 minutes ago, Christian Stück said:

Hey Forum,

are there any known issues with ESET Full Disk Encryption and Firefox Certificate Store?

A customer reported several occurences where firefox reported a broken certificate store after setting or changing the encryption password in FDE. Said it never happened before installing FDE.

Maybe it's a coincidence with installing Endpoint Security at the same time? (Which should not affect certificate stroe as well?)

Thanks in advance!

Christian

Hi @Christian Stück,

Would it be possible that you would be able to uninstall ESET Full Disk Encryption OR ESET Endpoint Security and see if it resolves the issue, if not please uninstall the product you didn't uninstall the first time and check if the issue has been resolved again and report back to us?

However a colleague found this forum post: https://support.mozilla.org/en-US/questions/1108612 which may help, you may need to simply reinstall Firefox.

Thank you.

Kieran 

Edited by Kstainton
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