Christian Stück 5 Posted June 20, 2022 Share Posted June 20, 2022 Hey Forum, are there any known issues with ESET Full Disk Encryption and Firefox Certificate Store? A customer reported several occurences where firefox reported a broken certificate store after setting or changing the encryption password in FDE. Said it never happened before installing FDE. Maybe it's a coincidence with installing Endpoint Security at the same time? (Which should not affect certificate stroe as well?) Thanks in advance! Christian Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 23 Posted June 20, 2022 ESET Staff Share Posted June 20, 2022 (edited) 17 minutes ago, Christian Stück said: Hey Forum, are there any known issues with ESET Full Disk Encryption and Firefox Certificate Store? A customer reported several occurences where firefox reported a broken certificate store after setting or changing the encryption password in FDE. Said it never happened before installing FDE. Maybe it's a coincidence with installing Endpoint Security at the same time? (Which should not affect certificate stroe as well?) Thanks in advance! Christian Hi @Christian Stück, Would it be possible that you would be able to uninstall ESET Full Disk Encryption OR ESET Endpoint Security and see if it resolves the issue, if not please uninstall the product you didn't uninstall the first time and check if the issue has been resolved again and report back to us? However a colleague found this forum post: https://support.mozilla.org/en-US/questions/1108612 which may help, you may need to simply reinstall Firefox. Thank you. Kieran Edited June 20, 2022 by Kstainton Link to comment Share on other sites More sharing options...
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