Jump to content

Strange error with Reports


Recommended Posts

ERA Protect server 9.0.1144 on Windows 2016 with SQL server 2014 Express 12.0.6433, ERA.war 9.0.138 on Tomcat 9.0.63/Microsoft JDK 17.0.3, all on the same server. This setup works flawlessly for several months; but today I got strange failures.

When looking at many reports (not all), through dashboard or directly under Reports/, I got an alert "Failed to load data; 500 The call failed on the server: see server log for details." With the dashboard, I got as many alerts as there are report widgets, so I guess it is report-related.

I do not know which "server log" I should look at; I searched ERAserver, Tomcat, SQLserver and did not get anything which might correlate the problem.

However, I got another error (which is probably related) when I try to edit the report definition (slightly edited at the URL):

*version : 9.0.138.0*
*locale : en_US*
*user.agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.67 Safari/537.36 (safari)*
*document : https://XXX[edited]XXX/era/webconsole/184D1BF85E74D609DBF00589DCF2E826.cache.html*
*url: https://XXX[edited]XXX/era/webconsole/#id=REPORTS:id=EDIT_REPORT_TEMPLATE;rtu=977b9fb8-fad7-4584-8b37-c491675d6613;p=6*
        
*error: *
An uncaught exception has occurred! (com.google.gwt.core.client.JavaScriptException: (TypeError) : Cannot read properties of null (reading 'f'))
@Unknown.f8n(Unknown Source:80)@
@Unknown._zg(Unknown Source:1211)@
@Unknown.PAg(Unknown Source:1093)@
@Unknown.G4n(Unknown Source:137)@
@Unknown.$zg(Unknown Source:1084)@
@Unknown.Szg(Unknown Source:857)@
@Unknown.tAg(Unknown Source:1971)@
@Unknown.bBg(Unknown Source:1857)@
@Unknown.Gzg(Unknown Source:747)@
@Unknown.uzg(Unknown Source:1849)@
@Unknown._el(Unknown Source:293)@
@Unknown.mSe(Unknown Source:564)@
@Unknown.pSe(Unknown Source:541)@
@Unknown.ARe(Unknown Source:343)@
@Unknown.dSe(Unknown Source:357)@
@Unknown.cSe(Unknown Source:355)@
@Unknown.lSe(Unknown Source:382)@
@Unknown.KSj(Unknown Source:831)@
@Unknown.In(Unknown Source:582)@
@Unknown.Nn(Unknown Source:276)@
@Unknown.jo(Unknown Source:309)@
@Unknown.mo(Unknown Source:361)@
@Unknown.anonymous(Unknown Source:78)@
@Unknown.Ao(Unknown Source:173)@
@Unknown.Zo(Unknown Source:60)@
@Unknown.anonymous(Unknown Source:85)@
@Unknown.jo(Unknown Source:309)@
@Unknown.mo(Unknown Source:361)@
@Unknown.anonymous(Unknown Source:78)@

Javascript cause: <br/>@TypeError: Cannot read properties of null (reading &#39;f&#39;)@ 

 

By the way, that one is with Chrome; but I got the same failure with almost the same message on Firefox 91.9.1; just Firefox adds a TypeError exception is raised since "this.H.c.G is null"

Link to comment
Share on other sites

  • Administrators

Please open a support ticket. It's likely that a HAR log from the browser will be needed for troubleshooting.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...