Jump to content

Slow opening of files


Recommended Posts

Good morning,

After installing the latest version of ESET Endpoint Antivirus (ver. 9.0.2046.0) at our clients, we receive an information that after this installation, files with the extension * .xls, *. Xlsx open for a long time. There was no such problem before installation. For a few users it was enough to update Micorosft Office package and Excel started up quickly, but a few users still do the same despite the update.

Did you have the same problem?

Link to comment
Share on other sites

  • Administrators

Does it happen when you open documents from a remote network share or locally? Does temporarily pausing real-time protection make a difference?

If so, please reproduce the issue with Procmon logging and then provide both the Procmon log compressed in an archive as well as logs collected with ESET Log Collector. Prior to that, temporarily disable Protected service in the HIPS setup and reboot the computer.

Link to comment
Share on other sites

  • Administrators
14 minutes ago, Marco Celeghin said:

We are experiencing the same issue since installing V9

Please answer my questions above and provide the requested logs.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...