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Workstation does not show up

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One of the workstations under license (ESET PROTECT Cloud (version: recently was having some hardware problems and was changed. Using an image the set up was recreated and the pc works and shows onsite as being connected and updating . However in my console that pc does not show up as activ3e anymore and looking at the ip address my previous record does not match the current record. 

How can I include this active station in my cloud console and either remove the old station or awaken the old record so that it updates details in the cloud console?

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  • 2 weeks later...
  • ESET Staff

The best thing would be to uninstall the "ESET PROTECT Management Agent" from the affected machine, and generate a new installer with just the agent, which will be then installed. Such computer will then appear in "Lost and found" static group. 

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