beethoven 0 Posted May 13, 2022 Share Posted May 13, 2022 One of the workstations under license (ESET PROTECT Cloud (version: 3.3.8.1) recently was having some hardware problems and was changed. Using an image the set up was recreated and the pc works and shows onsite as being connected and updating . However in my console that pc does not show up as activ3e anymore and looking at the ip address my previous record does not match the current record. How can I include this active station in my cloud console and either remove the old station or awaken the old record so that it updates details in the cloud console? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted May 26, 2022 ESET Staff Share Posted May 26, 2022 The best thing would be to uninstall the "ESET PROTECT Management Agent" from the affected machine, and generate a new installer with just the agent, which will be then installed. Such computer will then appear in "Lost and found" static group. Link to comment Share on other sites More sharing options...
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