ESET Insiders SlashRose 25 Posted February 1 ESET Insiders Share Posted February 1 And once again the LiveGrid does not work, the ports are and were always free, what can I do to make Live Grid work again Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 1 Share Posted February 1 (edited) Do you get the same "greyed" no Rep status display if you check the Rep status for a .exe via Explorer context menu option? Edited February 1 by itman Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 2 Author ESET Insiders Share Posted February 2 14 hours ago, itman said: Do you get the same "greyed" no Rep status display if you check the Rep status for a .exe via Explorer context menu option? Yes, is the Same! Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 2 Share Posted February 2 I am starting to believe whatever ISP you are using in Germany, it doesn't "play well" with Eset LiveGrid connections. Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 2 Author ESET Insiders Share Posted February 2 I'm at a loss Itman, have two connections, once at Telekom and once at Vodafone and with both providers It doesn't work, really don't know what else I can do there, I think that Eset might have to become active! New_Style_xd 1 Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 2 Share Posted February 2 (edited) Below are URLs and Ip address used by LiveGrid. You can start by pinging them to see if you have connectivity to them. Quote To use the online reputation database (ESET LiveGrid): Ensure the following ports are open: TCP 80, TCP 53535, UDP 53535 The IP addresses below have to be enabled for HTTP port 80 Access to your local DNS server is required for DNS queries on UDP port 53 Hostname h1-c01.eset.com h1-c02.eset.com h1-c03.eset.com h1-c04.eset.com h1-c05.eset.com h3-c01.eset.com h3-c02.eset.com h3-c03.eset.com h3-c04.eset.com h5-c01.eset.com, 38-90-226-11.ptr.eset.com h5-c02.eset.com, 38-90-226-12.ptr.eset.com h5-c03.eset.com, 38-90-226-13.ptr.eset.com IP address 91.228.166.45 91.228.166.46 91.228.165.43 91.228.165.44 91.228.166.52 91.228.167.137 91.228.167.43 91.228.167.46 91.228.167.103 38.90.226.11 38.90.226.12 38.90.226.13 Edited February 2 by itman Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 2 Author ESET Insiders Share Posted February 2 I just tested, could all pings Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 2 Share Posted February 2 Let's check the obvious. Is LiveGrid Feedback enabled? New_Style_xd 1 Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 2 Share Posted February 2 There is also this. I assume you are not receiving Eset alerts about LiveGrid connectivity issues? Looking through the other recent postings on LiveGrid issues, I am starting to suspect this problem might be related to third party DNS provider use; e.g. Cloudfare. Are you using your ISP DNS servers or a third party one? Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 3 Author ESET Insiders Share Posted February 3 16 hours ago, itman said: There is also this. I assume you are not receiving Eset alerts about LiveGrid connectivity issues? Looking through the other recent postings on LiveGrid issues, I am starting to suspect this problem might be related to third party DNS provider use; e.g. Cloudfare. Are you using your ISP DNS servers or a third party one? No I do not receive a notification about Live Grid connection problems, I take the DNS servers of my providers. Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 3 Share Posted February 3 1 hour ago, SlashRose said: No I do not receive a notification about Live Grid connection problems, I take the DNS servers of my providers. First, verify that you haven't previously disabled the "LiveGrid not accessible" notification in Eset. Using a TCP/UDP connection monitor such as SysInternals TCPView, you should be seeing a connection to one of the LiveGrid server URLs previously posted at system startup time. Note that this is not a permanent connection. Ditto for when you perform the Running Processes Rep check via Eset GUI Tools option. Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 3 Author ESET Insiders Share Posted February 3 (edited) Eset is connected to the Live Grid Server, so I don't really understand the whole thing, maybe a mistake of the Gui? The Live Grid notification is also on. Edited February 3 by SlashRose Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 3 Share Posted February 3 (edited) 5 hours ago, SlashRose said: Eset is connected to the Live Grid Server, so I don't really understand the whole thing, maybe a mistake of the Gui? Does a reinstall of Eset resolve the issue? Also, are you using a VPN? Edited February 3 by itman Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 5 Author ESET Insiders Share Posted February 5 Yes, I have a VPN, but it is rarely used and since it has portforwording, the ports are also unlocked there and the Live Grid Gui does not work via this either. Since I am once again convinced that a new installation because bug does not fix, because this is not the first version where there were live grid problems and I bet on the next build it will work again. My observation is that Eset has been having problems all the time since Windows 10 was released! Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 8 Author ESET Insiders Share Posted February 8 Just like last time, as if by magic Live Grid goes again, I knew why I didn't uninstall it! New_Style_xd 1 Quote Link to comment Share on other sites More sharing options...
itman 1,359 Posted February 9 Share Posted February 9 The next time this happens, immediately open the Eset GUI. Then select Network protection -> Troubleshooting wizard and see if shows any block connections. Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 20 Author ESET Insiders Share Posted February 20 On 2/9/2022 at 1:08 AM, itman said: The next time this happens, immediately open the Eset GUI. Then select Network protection -> Troubleshooting wizard and see if shows any block connections. Even if the Live Grid Gui does not work, connections are blocked, only the reputation is then not displayed there! Quote Link to comment Share on other sites More sharing options...
New_Style_xd 44 Posted February 20 Share Posted February 20 17 minutes ago, SlashRose said: Even if the Live Grid Gui does not work, connections are blocked, only the reputation is then not displayed there! If the information is not showing up, the eset product must have a BUG. developers have to fix it. SlashRose 1 Quote Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 20 Author ESET Insiders Share Posted February 20 2 hours ago, New_Style_xd said: If the information is not showing up, the eset product must have a BUG. developers have to fix it. That's my talk all the time, especially since the bug has been around for a few builds! New_Style_xd 1 Quote Link to comment Share on other sites More sharing options...
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