licenses vs endpoints

[Carlos Bordon 0]

hi people, i have licenses for 630 workstations, but, in the licenses tab, appears 650 in use and in the status overview show 591 workstations, how can i resolve this?

Any idea?

 

Thanks, 

Carlos

[Ufoto 14]

If you are seeing fewer systems in your Protect console compared to your total licenses in use, it usually means that you either licensed some devices which are not managed, or you deleted managed devices without revoking their license.

In such cases you can login to your ESET Business Account and see which devices are using each license. I tend to sort them by last communication as often the ones offline for longer are some decommissioned devices we totally forgot about, but this occupy a license. In the same portal you can revoke the licenses from such devices which reduces your used license count.