FabioR 0 Posted December 10, 2021 Share Posted December 10, 2021 I'm using version 14.0.22.0, which have problems concerning the interactive mode. The interactive mode is not working for months, and after a search I noticed it is a issue with this version. So I'm trying to update from 14.0.22.0 to 15.0.21.0, but the program won't update. Nothing happens when I press to update, not even the download starts. Even with the firewall off the download won't start. My operating system is Windows 7 64bits. Do I need some specific update for Windows so that I can update ESET? If so, which one? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 3,989 Posted December 10, 2021 Administrators Share Posted December 10, 2021 I'd recommend to uninstall v14 and install v15 from scratch. If you've had ESET installed for years, some very old firewall rules could get corrupted so a fresh installation will fix it all. This issue has already been fixed and in some cases we were also able to fix some rules automatically. Quote Link to comment Share on other sites More sharing options...
FabioR 0 Posted December 10, 2021 Author Share Posted December 10, 2021 I was able to update from the initial screen. A warning appeared there and so I was able to download the update. However, interactive mode is still not working on version 15.0.21.0. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 3,989 Posted December 10, 2021 Administrators Share Posted December 10, 2021 6 minutes ago, FabioR said: However, interactive mode is still not working on version 15.0.21.0. A fresh installation should fix it if the issue is caused by corruption of old fw rules. Alternatively you can reset product settings to defaults. Quote Link to comment Share on other sites More sharing options...
FabioR 0 Posted December 10, 2021 Author Share Posted December 10, 2021 Hi. I've made a fresh installation and it is working now. I have been using ESET for many years, so yes, the data might have been corrupted. Quote Link to comment Share on other sites More sharing options...
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