Problem: scan via CLI of a zip file with a folder __MACOSX exited with code 10

[Youness 0]

Dear Support,

We tried to upload a Zip via the web client, which caused a error, We disabled the virus scanner and tried to upload again, and it worked.

So, we uploaded the same file to the  server and ran the ESET on-demand scanning command , which returned an exit code of 10.

Question: how can we prevent this from happening? A lot of users of our customer work on MacOS and we can not force them to remove those folders (too many people in different organizations).

Best Regards

Youness OUJDID

[Youness 0]

Hi Support,

 

Can you please submit my question in this forum, I wait reply from last friday.

Thank you in advance.

 

Best Regards

Youness OUJDID

[Marcos 5,259]

Is the problem that esets_scan returns exit code 10 when scanning a particular zip archive? Could you provide it?

[Youness 0]

Hi Marcos,

Yes for sure, this is the output 

[postadmin@server] ~/virus-scanner-test $ /opt/eset/eea/bin/odscan --scan --profile="@In-depth scan" company.zip

[postadmin@server] ~/virus-scanner-test $ echo $?

10

We checked the meaning of the exit code and here it is:

Exit codes

0	no threat found
1	threat found and cleaned
10	some files could not be scanned (may be threats)
50	threat found
100	Error

Would you please review the virus scanner configuration and let us know if you find what could be causing this issue?

 

Best Regards

Youness OUJDID

[Marcos 5,259]

Where can we download the zip file from?

[Youness 0]

Hi Marcus,

The file is content a large amount of data (Big size and confidential) , is that another process to solve problem? or documentation for help?

Thank you in advance

Best Regards 
Youness OUJDID