Youness

Hi Marcus, The file is content a large amount of data (Big size and confidential) , is that another process to solve problem? or documentation for help? Thank you in advance Best Regards Youness OUJDID

Hi Marcos, Yes for sure, this is the output [postadmin@server] ~/virus-scanner-test $ /opt/eset/eea/bin/odscan --scan --profile="@In-depth scan" company.zip [postadmin@server] ~/virus-scanner-test $ echo $? 10 We checked the meaning of the exit code and here it is: Exit codes 0 no threat found 1 threat found and cleaned 10 some files could not be scanned (may be threats) 50 threat found 100 Error Would you please review the virus scanner configuration and let us know if you find what could be causing this issue? Best Regards Youness OUJDID

Hi Support, Can you please submit my question in this forum, I wait reply from last friday. Thank you in advance. Best Regards Youness OUJDID

Dear Support, We tried to upload a Zip via the web client, which caused a error, We disabled the virus scanner and tried to upload again, and it worked. So, we uploaded the same file to the server and ran the ESET on-demand scanning command , which returned an exit code of 10. Question: how can we prevent this from happening? A lot of users of our customer work on MacOS and we can not force them to remove those folders (too many people in different organizations). Best Regards Youness OUJDID