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Recurring LiveGrid issue on PC

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Hi, please help me with a technical issue. I have limited knowledge. Eset keeps notifying me on my PC that LiveGrid can't be reached. This is intermittent; off and on all day. When I investigate, I'm told it's a porting issue and something to do with a third party firewall. Not sure what this means. Possibly, my VPN is interfering in some way. I don't feel confident enough to address the porting issue without help. Thanks.

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Since this is not a quick question but an issue report, please sign up for the ESET forum and re-post in the appropriate product subforum. Also provide logs collected with ESET Log Collector as follows:
- enable advanced antispam logging in the advanced setup -> tools -> diagnostics
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector.

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