ESMC Agent lost connection to itself after I changed the IP

[sven-cordes 0]

Hello out there,

I changed the IP of my ESMC Virtual Appliance 7.3 some months ago. Today I wanted to upgrade it but the agent of the ESMC itself does not connect to the ESMC now.

I startet the command called "Repair ESET Management Agent Connection" with the new IP and also the external domain name but that did not work - now connection.

 

Has anyone an idea how to get them together again?

 

Thx

Sven

[Marcos 5,072]

Please start with checking the agent logs status.html and trace.log which should yield more information about the issue.