installed trial version but cant activate

[Guest saq]

https://ibb.co/rMTkpSF this error i keep getting when i try to activate trial version. error says could not reach activation server error ecp 20002.

i dont have any firewall other than eset smart security , no proxy , no internet problem , i have seen article from eset website but nothing works , any solution? thanks

[Marcos 5,074]

The error means the host not found. Definitely something is prevent ESET from accessing activation servers.

[itman 1,659]

7 hours ago, Guest saq said:

i dont have any firewall other than eset smart security , no proxy , no internet problem , i

Verify that no additional third party security software is installed. If previous security software was uninstalled, go to the vendors web site and search for a stand-alone cleaner for the software to remove all traces of it.

Once the previous has been performed, try again to activate Eset Smart Security. If activation error persists, uninstall Eset. Reboot. Install Eset Smart Security again and try to activate.

Quote

ECP.20002    We could not reach the activation server

This error is commonly caused by the following reasons: Your computer is not properly connected to your network and your internet connection is not active. A conflict with third-party security software, such as Lavasoft Web Companion. To resolve the error, uninstall Lavasoft Web Companion and run a winsock reset. Verify you have an active internet connection Your ESET product is having trouble connecting to the ESET servers. Verify that your computer has an active internet connection by going to https://www.eset.com. Remove Lavasoft Web Companion NOTE: In the Add/Remove programs window, Lavasoft may be displayed as "Web Companion" only. When Lavasoft is removed, follow the steps below: Open an administrative Command Prompt. Right-click the Command Prompt icon and select Run as administrator Type the command netsh winsock reset and press the Enter key on your keyboard. Restart your computer. Delete the following files: C:\Windows\system32\LavasoftTcpService64.dll C:\Windows\system32\SysWOW64\LavasosftTCPService.dll (64-bit systems only) In normal circumstances, you should be able to activate your ESET product. If not, that means your computer has a network/DNS/Internet issue or third-party security software leftovers in your computer block attempts to perform the activation. If you are still unable to resolve your issue, email ESET Technical Support.

 

https://support.eset.com/en/kb7297-resolve-act-or-ecp-errors-during-activation-home-users

Edited August 15, 2021 by itman