Unauthorised Devices

[Yoon 0]

Does anybody facing issue of having unauthorised devices using your license key? 

How did these devices manage to get hold of the license key?

I have to check my device list almost weekly to have these devices removed.

Please assist.

[Marcos 5,070]

Your username (email address) and password might have leaked in other breaches:

Please change your password to my.eset.com as soon as possible.

We or your local ESET distributor can reset your license key on request. This will require reactivation of your ESET product on each device using the new license key.

[Yoon 0]

18 hours ago, Marcos said:

Your username (email address) and password might have leaked in other breaches:

Please change your password to my.eset.com as soon as possible.

We or your local ESET distributor can reset your license key on request. This will require reactivation of your ESET product on each device using the new license key.

Thanks. I have changed my password.

Can you please assist to reset my license key?

Thanks.

[Marcos 5,070]

We have reset your license key and deactivated your ESET product on devices. Please re-activate it using the new license key that was sent to your registration email address.