Empty Repository in ERA 7.2

[Ricky Martin 1]

Hi,

Trying to deploy agent and update the AV through ESMC 7.2 but found repository is empty so changed repository and agent from AUTOSELECT to "hxxp://repositorynocdn.eset.com/v1" and also rename CRYPTO then finally ESMC service restarted but didn't work.  Kindly advice

 

[Marcos 5,741]

Would it be possible to upgrade to ESET PROTECT first and try again? Since further logs will be needed for perusal, I'd recommend raising a support ticket with your local ESET distributor should the issue persist after upgrade.

[Ricky Martin 1]

Thank you Marcos,

Have a plan to upgrade ESET but what i just did was reassigned the license and now I can see the repository as normal, I'm not sure because of license but things are fine now.

Thank you

[MartinK 384]

4 hours ago, Ricky Martin said:

Thank you Marcos,

Have a plan to upgrade ESET but what i just did was reassigned the license and now I can see the repository as normal, I'm not sure because of license but things are fine now.

Thank you

I would recommend to double-check network configuration and possibly firewall logs, as repository content should not be affected by licenses, i.e. it is possible that repository synchronization passed only just randomly and it is possible it won't be updated in the future ...

[Ricky Martin 1]

Thank you Marcos,

Checked the firewall logs no blocking, will monitor for some time and update accordingly.