Sean Nash 1 Posted June 6, 2021 Share Posted June 6, 2021 Hi, This has started since February 2021. Whenever I login or restart my PC, I receive an email as below: I have reported this to ESET support several times since April, but no response yet! Is there any real support for the users or only bots? I am very disappointed with ESET support. Sean Link to comment Share on other sites More sharing options...
Administrators Marcos 4,718 Posted June 6, 2021 Administrators Share Posted June 6, 2021 It looks like you keep logging into your phantom account. You should avoid that and log into your regular password-protected account. Link to comment Share on other sites More sharing options...
Sean Nash 1 Posted June 6, 2021 Author Share Posted June 6, 2021 Just now, Marcos said: It looks like you keep logging into your phantom account. You should avoid that and log into your regular password-protected account. I was not loging into my phantom account at all! I always log into my owen user account only and right after than I receive this email. I think there might be a secutiry risk or my system might be hacked or a trojan! Please guide me! Thank you! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,718 Posted June 7, 2021 Administrators Share Posted June 7, 2021 It looks like you have 2 machines with the same name and different phantom accounts. Do you use a dual-boot system and Anti-theft is enabled on both? One phantom account is S...E and the other one is D...A. Link to comment Share on other sites More sharing options...
Sean Nash 1 Posted June 7, 2021 Author Share Posted June 7, 2021 1 hour ago, Marcos said: It looks like you have 2 machines with the same name and different phantom accounts. Do you use a dual-boot system and Anti-theft is enabled on both? One phantom account is S...E and the other one is D...A. No there is only one PC having two S... and D... phantom accounts created. I couldn't delete D... or rename it. But considering these alerts problem had started before creating the second phantom account, it couldn't be the reason. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,718 Posted June 8, 2021 Administrators Share Posted June 8, 2021 We've made a fix to the double phantom accounts. Have the notifications stopped coming? Link to comment Share on other sites More sharing options...
Sean Nash 1 Posted June 8, 2021 Author Share Posted June 8, 2021 10 hours ago, Marcos said: We've made a fix to the double phantom accounts. Have the notifications stopped coming? I think you have completely turned the phantom account login notifications off! I tried logged in hours ago and have not received any notificaiton email! Link to comment Share on other sites More sharing options...
Sean Nash 1 Posted June 14, 2021 Author Share Posted June 14, 2021 Is really there any reason you might guess why am I receiving these anti theft emails? Am I at risk of a trojan or virus or hack attack? Please let me know how can I get assured on this concern? Anytime I login to my computer I receive the anti theft email notification alerting someone has loged into my phantom account. Looking forward to hearing from you support! Link to comment Share on other sites More sharing options...
COStark26 10 Posted June 15, 2021 Share Posted June 15, 2021 This is a "cousin" to my Mobile Security issue where there were many instances of "Incorrect screen lock code entered" = Suspicious Activity, AND the Incorrect entries were Not By Me. My daily Lock Screen code entries Always Worked. The phone showed Locked "Sometimes" BUT Actually was not; Backspacing, etc. always returned the screen. Re-install didn't help and I accepted that Sppt had an understandably hard time diagnosing something from x thousand miles away. I DID wonder IF someone was remotely attempting a Login, even though 98% of my "pretty cautious" web surfing is via desktop. Link to comment Share on other sites More sharing options...
Sean Nash 1 Posted June 15, 2021 Author Share Posted June 15, 2021 8 minutes ago, COStark26 said: This is a "cousin" to my Mobile Security issue where there were many instances of "Incorrect screen lock code entered" = Suspicious Activity, AND the Incorrect entries were Not By Me. My daily Lock Screen code entries Always Worked. The phone showed Locked "Sometimes" BUT Actually was not; Backspacing, etc. always returned the screen. Re-install didn't help and I accepted that Sppt had an understandably hard time diagnosing something from x thousand miles away. I DID wonder IF someone was remotely attempting a Login, even though 98% of my "pretty cautious" web surfing is via desktop. Hi This is irrelevant to this topic we had created here. Please create a new topic for your probelm to get answered. Thank you! COStark26 1 Link to comment Share on other sites More sharing options...
COStark26 10 Posted June 15, 2021 Share Posted June 15, 2021 I DO have a Thread in the Mobile Security Forum. I was attempting to show, assuming commonality in mobile & desktop Eset, that the Apps were sensing Non-user caused issues, and maybe Sppt knowing similar "phantom" intrusions were occurring might help. No intent to steal your thread. Link to comment Share on other sites More sharing options...
josy 0 Posted August 18, 2021 Share Posted August 18, 2021 Hi, I just received an email stating someone logged into my computer with the Phantom account. I am pretty sure I didn't do this. Is this something to look into? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,718 Posted August 19, 2021 Administrators Share Posted August 19, 2021 8 hours ago, josy said: I just received an email stating someone logged into my computer with the Phantom account. I am pretty sure I didn't do this. Is this something to look into? As long as your my.eset.com account with your forum registration email address is concerned, you don't have Anti-Theft enabled on any device that is associated with that account. Maybe you have also another my.eset.com account registered with a different email address. If you receive a notification every time you log in to your computer, you must be logging to the phantom account. Link to comment Share on other sites More sharing options...
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