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Username/Password for Linux AV 8

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I'm having issues activating the new Linux 8 AV. if followed the guide and used both license key and password methods however im recieving the errors 

ESET Endpoint Antivirus Error: Cannot read from socket: Connection closed  & ESET Endpoint Antivirus Error: Service closed connection

My firewall is off so i know i'm not getting blocked, so do i need a different credentials for activation? 

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