Lizosoft Ltd 0 Posted April 14, 2021 Share Posted April 14, 2021 Hi, we are ESET partners and resellers from the UK. We have been running a promotion for a few weeks now, half price Internet security and have created many new customers for ESET with 30% moving from Symantec to ESET. My question is, when we process a new customer its fine, they get the offer and we can look after them for years to come as they are registered on our ESET portal, however for renewals, clients who purchased from ESET direct last year at £39.99 now want our promotion offer at £22.49 so which is the best way to process it. Our promotion also offers an extra device for 99p but I cant do this through my convert section, is this an enlarge? Do i need to move there license info to our portal, then renew them first on our promotion offer, then upgrade them with an extra seat? Thanks in advance. Lizosoft.co.uk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted April 14, 2021 Administrators Share Posted April 14, 2021 Since this is a very specific business / sales query, I would recommend contacting ESET UK and discussing the matter with them directly. Link to comment Share on other sites More sharing options...
Lizosoft Ltd 0 Posted April 14, 2021 Author Share Posted April 14, 2021 Thanks for the reply, yes all done and got the reply I needed, thanks again. Link to comment Share on other sites More sharing options...
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