Henry42 0 Posted March 22, 2021 Share Posted March 22, 2021 I cannot load Amazon.com from the computer with Eset. It is the only device from which I cannot access Amazon, and so the problem must be in Eset. Amazon is also the only site that I cannot access, as far as I know. I permitted the address in URL Address Management, but I still cannot access the site. the error page says: This site can’t be reached www.amazon.com took too long to respond. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted March 22, 2021 Administrators Share Posted March 22, 2021 Does temporarily disabling the firewall or protocol filtering in the advanced setup make a difference? Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 (edited) I temporarily disabled every feature I could find, but I do not see protocol filtering. Edited March 22, 2021 by Henry42 Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 I also tried Amazon in three browsers. Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 I had a similar problem with the CA firewall about 10 years ago. I had to add a rule for Amazon. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted March 22, 2021 Administrators Share Posted March 22, 2021 I assume that uninstalling ESET would not help then either so ESET should not be the culprit. Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 This is the only computer with Eset and the only computer with this problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted March 22, 2021 Administrators Share Posted March 22, 2021 You can try uninstalling ESET and see if the issue goes away. Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 Will I be able to use the same product key when reinstalling? Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 Weird. I disabled my VPN. That fixed it. Could my VPN conflict with Eset? Link to comment Share on other sites More sharing options...
Henry42 0 Posted March 22, 2021 Author Share Posted March 22, 2021 Even stranger, after enabling my VPN, I can still access Amazon. Disabling the VPN temporarily fixed it, at least for now. Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted March 22, 2021 Most Valued Members Share Posted March 22, 2021 yes the same key can be used to activate it again. Link to comment Share on other sites More sharing options...
itman 1,659 Posted March 22, 2021 Share Posted March 22, 2021 42 minutes ago, Henry42 said: Even stranger, after enabling my VPN, I can still access Amazon. Disabling the VPN temporarily fixed it, at least for now. My suspicion is the VPN wasn't set up or not set up properly in Eset's Network Protection. Disabling and re-enabling the VPN caused Eset to properly create a network connection for it. Link to comment Share on other sites More sharing options...
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