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Posted

I cannot load Amazon.com from the computer with Eset. It is the only device from which I cannot access Amazon, and so the problem must be in Eset. Amazon is also the only site that I cannot access, as far as I know. I permitted the address in URL Address Management, but I still cannot access the site. the error page says: 

This site can’t be reached

www.amazon.com took too long to respond.

  • Administrators
Posted

Does temporarily disabling the firewall or protocol filtering in the advanced setup make a difference?

Posted (edited)

I temporarily disabled every feature I could find, but I do not see protocol filtering.

 

Edited by Henry42
Posted

I also tried Amazon in three browsers.

Posted

I had a similar problem with the CA firewall about 10 years ago. I had to add a rule for Amazon.

  • Administrators
Posted

I assume that uninstalling ESET would not help then either so ESET should not be the culprit.

Posted

This is the only computer with Eset and the only computer with this problem.

  • Administrators
Posted

You can try uninstalling ESET and see if the issue goes away.

Posted

Will I be able to use the same product key when reinstalling?

Posted

Weird. I disabled my VPN. That fixed it. Could my VPN conflict with Eset?

Posted

Even stranger, after enabling my VPN, I can still access Amazon. Disabling the VPN temporarily fixed it, at least for now.

  • Most Valued Members
Posted

yes the same key can be used to activate it again.

Posted
42 minutes ago, Henry42 said:

Even stranger, after enabling my VPN, I can still access Amazon. Disabling the VPN temporarily fixed it, at least for now.

My suspicion is the VPN wasn't set up or not set up properly in Eset's Network Protection. Disabling and re-enabling the VPN caused Eset to properly create a network connection for it.

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