man97 0 Posted June 28, 2014 Share Posted June 28, 2014 Hello, I own a samsung galaxy note 2 and I replace the chip in my phone and Lock mode Activate ESET is but the problem is that I forget my unlock code what do I do? Link to comment Share on other sites More sharing options...
SweX 870 Posted June 28, 2014 Share Posted June 28, 2014 (edited) Hello, I saw your other post in the Mobile security forum section, I don't use Android but I tried to find an answer but no luck unfortunately. You will need to wait for ESET officials to reply unless other members know. To reset a forgotten user-defined password, you must have at least one phone number on your Trusted friends list. We highly recommend that you add a Trusted friend immediately after installing ESET Mobile Security for Android. If you have not added a phone number to your Trusted friends list, you will be unable to reset your password. If this is the case, please contact ESET Customer Care. This was the best I could find but no mention about a "lock mode" so I guess your issue is different. Edited June 28, 2014 by SweX Link to comment Share on other sites More sharing options...
man97 0 Posted June 29, 2014 Author Share Posted June 29, 2014 this is exactly the answer to my question but I do not think I put a phone number on my list of trusted friends Link to comment Share on other sites More sharing options...
SweX 870 Posted June 30, 2014 Share Posted June 30, 2014 (edited) Oh right, then I guess the only way forward is to contact ESET Customer Care and let them help you through it. The link below will probably help you too Edited July 1, 2014 by SweX Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted June 30, 2014 ESET Staff Share Posted June 30, 2014 Follow this link: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2949 Link to comment Share on other sites More sharing options...
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