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Network Protection Proxy not connecting - Big Sur

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I have downloaded and installed the latest ESET Cyber Security update, version 6.10.460.1 which claims to have fixed the proxy connection problem with Big Sur. Unfortunately it hasn't fixed it! My network settings show the network protection proxy continually trying to connect, and the UI informs me that the web and email protection is non-functional.

Is there something else I need to do apart from the update?





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