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Failed to send Wake-up call - Error calling PNS API 'PnsPublish' (return code = 19107)


marlonanjos
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Hi,

Im trying to get my Wake-up call to work, but I keep get this error:

Error while processing SendWakeUpCall request: Error calling PNS API 'PnsPublish' (return code = 19107)

Untranslatable CInterModuleException: Error calling PNS API 'PnsPublish' (return code = 19107)

on Agent trace.log the only mentions to wakeup are:

EPNS Resource available => initializing Push Notification WakeUp handler
PushNotificationWakeUp: registering with EPNS

Both server and agent can resolve and reach epns.eset.com on port 8883 and 443 and versions are >7.

 

Thank you in advance,

Marlon

 

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Please temporarily enable debug logging verbosity both on the client and server and then send a wake-up call. If it fails, disable debug logging and upload trace logs from both the client and server.

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