MikeGiann 0 Posted October 20, 2020 Share Posted October 20, 2020 I have a 3 user licence and have set up the Anti-Theft on 3 computers. I was having issues with Outlook and wasn't sure if Eset was the problem so I uninstalled and did some testing with Outlook. Problem with Outlook persisted so I re-installed Eset IS but when going to the website to setup Anti-Theft, when I click on this specific computer name, the initial status page is fine and shows the 5 stars but if I click on Activity, Optimizations, Messages or Settings, I get a message: Sorry for the inconvenience, there was an error processing your request.Back to main page... Now I'm getting a message in Eset about Anti-Theft optimization warning. The other 2 computers that I have get the same error message on the website when I click on Optimization but are fine when clicking on Settings or Messages. Is this the right place for support or do I need to contact Eset support directly? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted October 20, 2020 Administrators Share Posted October 20, 2020 Please drop me a personal message with your my.eset.com email address and the name of the troublesome device. Link to comment Share on other sites More sharing options...
MikeGiann 0 Posted October 21, 2020 Author Share Posted October 21, 2020 Any news? I sent the pm. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted October 21, 2020 Administrators Share Posted October 21, 2020 There has been an outage since yesterday which prevented me from logging to my.eset.com and checking out the issue. I've just talked to developers and they are still working on it. Will keep you posted. Link to comment Share on other sites More sharing options...
MikeGiann 0 Posted October 21, 2020 Author Share Posted October 21, 2020 Excellent. Thank you Link to comment Share on other sites More sharing options...
Solution MikeGiann 0 Posted October 21, 2020 Author Solution Share Posted October 21, 2020 Seems that the Anti-Theft website is fixed, I was able to configure and optimize the anti-theft from the web and it works. Eset IS shows fully protected and no error messages. Thanks for all the help. Link to comment Share on other sites More sharing options...
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