Yoann 0 Posted September 22, 2020 Share Posted September 22, 2020 Dear Support, I bought a renewal of my old license on the official RU website. But I cannot activate my new license because I don't have my EAV number. I really want a refund of my payment Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted September 23, 2020 Administrators Share Posted September 23, 2020 You don't have to do anything after purchasing a renewal. The "EAV-" number is not used anymore; you just use a license key to activate the product after installation. After renewing your license the license key remains same and the expiration date will be updated automatically on ESET's back-end. Please make sure that you have the latest ESET's product v13.2 installed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted September 23, 2020 Administrators Share Posted September 23, 2020 Please provide your public license ID. Link to comment Share on other sites More sharing options...
Yoann 0 Posted September 23, 2020 Author Share Posted September 23, 2020 Done by private message Link to comment Share on other sites More sharing options...
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