crb 0 Posted August 4, 2020 Share Posted August 4, 2020 a friend receives email from me which immediately disappears. no other senders email have this problem she can email me with no problems this is a very recent thing. we have checked outlook and they say its not their problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted August 4, 2020 Administrators Share Posted August 4, 2020 Does he or she have ESET installed? If so, does temporarily uninstalling ESET make a difference? Link to comment Share on other sites More sharing options...
crb 0 Posted August 4, 2020 Author Share Posted August 4, 2020 yes she has eset. she has also been bombarded by emails from everywhere and is trying to use ESET to block them. My original thought was i got included in the blocking but there is no mention of me in exceptions or blacklist. i am in her whitelist. do you mean actually uninstalling and reinstalling eset or simply disabling it temp. Link to comment Share on other sites More sharing options...
crb 0 Posted August 4, 2020 Author Share Posted August 4, 2020 pausing eset did not solve problem the message appeared in inbox, incoming message showed up and it immediately disappeared and an undeliverable message went to her bulk mail folder looks like eset is not the problem thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted August 5, 2020 Administrators Share Posted August 5, 2020 ESET can only move email to specific folders only if malware was detected or if an email was evaluated as spam provided that a supported email client is used (typically MS Outlook). If you don't use a supported email client, there's no chance that ESET could move emails. Link to comment Share on other sites More sharing options...
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