gdafc3 0 Posted July 17, 2020 Share Posted July 17, 2020 Hi Have Nod 32 installed on two pc's, both pc's nod recently updated. One is normal, the second is persistently displaying "Real-time file system protection" status as Initializing. Why is this, is it ok? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 17, 2020 Administrators Share Posted July 17, 2020 Please carry on as follows: - in the adv. setup -> tools -> diagnostics select to generate complete dumps and click OK - at the same location in the adv. setup, click Create to generate a complete application dump of ekrn - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
itman 1,727 Posted July 17, 2020 Share Posted July 17, 2020 Are the Windows versions the same on both PCs? Link to comment Share on other sites More sharing options...
gdafc3 0 Posted July 17, 2020 Author Share Posted July 17, 2020 Yes, both WIndows 10 and both on the latest update. Link to comment Share on other sites More sharing options...
gdafc3 0 Posted July 17, 2020 Author Share Posted July 17, 2020 22 minutes ago, Marcos said: Please carry on as follows: - in the adv. setup -> tools -> diagnostics select to generate complete dumps and click OK - at the same location in the adv. setup, click Create to generate a complete application dump of ekrn - collect logs with ESET Log Collector and upload the generated archive here. Hi, I have obviously done something wrong as the log is 600mb big, any ideas? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 17, 2020 Administrators Share Posted July 17, 2020 Please upload it to a safe location, e.g. OneDrive, Dropbox, etc. and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
gdafc3 0 Posted July 17, 2020 Author Share Posted July 17, 2020 Hi Marcos, did you notice anything specific? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 17, 2020 Administrators Share Posted July 17, 2020 3 minutes ago, gdafc3 said: Hi Marcos, did you notice anything specific? The dump confirmed that real-time protection was starting. The issue will need to be looked at by developers. Therefore I would recommend opening a ticket with your local ESET support so that the case is properly tracked. Link to comment Share on other sites More sharing options...
rivest 0 Posted July 29, 2020 Share Posted July 29, 2020 I have the same issue. It must be a bug from one of the updates as I did not make any major changes to my Windows. Link to comment Share on other sites More sharing options...
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