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Real-time file system protection always Initializing


gdafc3
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Hi

Have Nod 32 installed on two pc's, both pc's nod recently updated. One is normal, the second is persistently displaying "Real-time file system protection" status as Initializing. 

 

Why is this, is it ok?

 

Thanks

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Please carry on as follows:
- in the adv. setup -> tools -> diagnostics select to generate complete dumps and click OK
- at the same location in the adv. setup, click Create to generate a complete application dump of ekrn
- collect logs with ESET Log Collector and upload the generated archive here.

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22 minutes ago, Marcos said:

Please carry on as follows:
- in the adv. setup -> tools -> diagnostics select to generate complete dumps and click OK
- at the same location in the adv. setup, click Create to generate a complete application dump of ekrn
- collect logs with ESET Log Collector and upload the generated archive here.

Hi, I have obviously done something wrong as the log is 600mb big, any ideas?

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Please upload it to a safe location, e.g. OneDrive, Dropbox, etc. and drop me a private message with a download link.

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3 minutes ago, gdafc3 said:

Hi Marcos, did you notice anything specific?

The dump confirmed that real-time protection was starting. The issue will need to be looked at by developers. Therefore I would recommend opening a ticket with your local ESET support so that the case is properly tracked.

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  • 2 weeks later...

I have the same issue. It must be a bug from one of the updates as I did not make any major changes to my Windows.

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