gamejump 0 Posted July 10, 2020 Share Posted July 10, 2020 Hello please help me to fix these problems Here i am using the nod 32 but due to some thing i uninstall it. Now the uninstall is not goes as expected and got the errors. i manually deleted and now i am unable to install it getting these below error messages. after running the troubleshooter too i am unable to install it. after restarting it also i get the same error. So please help how can i fix that Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted July 10, 2020 Administrators Share Posted July 10, 2020 It appears that you are not using a genuine license to activate the product. If you have not purchased one, you can do so via https://www.eset.com/in/. Link to comment Share on other sites More sharing options...
gamejump 0 Posted July 10, 2020 Author Share Posted July 10, 2020 yes but still that program will not get installed 😶 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted July 10, 2020 Administrators Share Posted July 10, 2020 Please use a genuine license for activation during activation. Failing this, collect logs with ESET Log Collector and upload the generated archive here. Also include your public license ID for verification. Link to comment Share on other sites More sharing options...
gamejump 0 Posted July 10, 2020 Author Share Posted July 10, 2020 [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710032952.log -> ESET/Installer/bts/bootstrapper_20200710032952.log [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033310.log -> ESET/Installer/bts/bootstrapper_20200710033310.log [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033454.log -> ESET/Installer/bts/bootstrapper_20200710033454.log [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710034126.log -> ESET/Installer/bts/bootstrapper_20200710034126.log [12:00:38 PM] OK [12:00:38 PM] === ESET product configuration === [12:00:38 PM] Exporting... [12:00:38 PM] WARNING: 'Export settings' kernel call failed. (Maybe ekrn.exe is not running?) [12:00:38 PM] === ESET data and install directory file list === [12:00:38 PM] Exporting... [12:00:38 PM] OK [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FBC.tmp -> ESET/Config/data_dir_list.txt [12:00:38 PM] Exporting... [12:00:38 PM] OK [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCD.tmp -> ESET/Config/install_dir_list.txt [12:00:38 PM] === ESET drivers === [12:00:38 PM] Exporting... [12:00:38 PM] OK [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCE.tmp -> ESET/Config/drivers.txt [12:00:38 PM] === ESET Registry key content === [12:00:38 PM] Exporting... [12:00:38 PM] OK [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCF.tmp -> ESET/Config/ESET.reg [12:00:38 PM] === ESET components === [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FEF.tmp -> ESET/Config/msi_features.txt [12:00:38 PM] === Info about quarantined files === [12:00:38 PM] Exporting... [12:00:38 PM] OK [12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FF0.tmp -> ESET/Quarantine/quar_info.txt [12:00:38 PM] === ESET Events log === [12:00:38 PM] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\HP\AppData\Local\Temp\elc9030.tmp [12:00:38 PM] ERROR: Failed to get log info [12:00:38 PM] [12:00:38 PM] Removing temp files... [12:00:38 PM] [12:00:38 PM] ============================== [12:00:38 PM] An error occured during collection of files. See the log for more info. got this while creating the log file Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted July 10, 2020 Administrators Share Posted July 10, 2020 Deselect items in the ESET Logs section and try again: Or change collection mode from "Filtered binary" to "Original binary from disk". Link to comment Share on other sites More sharing options...
gamejump 0 Posted July 10, 2020 Author Share Posted July 10, 2020 here is the logs file please check eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted July 10, 2020 Administrators Share Posted July 10, 2020 Have you tried running the Uninstall tool in safe mode and then installing v13.2.15 from scratch? InstSuppValidateInstalledProduct returned actual error code 1603 Link to comment Share on other sites More sharing options...
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