Unable to Install the program

[gamejump 0]

Hello please help me to fix these problems

Here i am using the nod 32 but due to some thing i uninstall it. Now the uninstall is not goes as expected and got the errors.

i manually deleted and now i am unable to install it getting these below error messages.

after running the troubleshooter too i am unable to install it.

after restarting it also i get the same error.

 

So please help how can i fix that

 

[Marcos 5,070]

It appears that you are not using a genuine license to activate the product. If you have not purchased one, you can do so via https://www.eset.com/in/.

[gamejump 0]

yes but still that program will not get installed 😶

[Marcos 5,070]

Please use a genuine license for activation during activation. Failing this, collect logs with ESET Log Collector and upload the generated archive here. Also include your public license ID for verification.

[gamejump 0]

[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710032952.log -> ESET/Installer/bts/bootstrapper_20200710032952.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033310.log -> ESET/Installer/bts/bootstrapper_20200710033310.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033454.log -> ESET/Installer/bts/bootstrapper_20200710033454.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710034126.log -> ESET/Installer/bts/bootstrapper_20200710034126.log
[12:00:38 PM]   OK
[12:00:38 PM] === ESET product configuration ===
[12:00:38 PM] Exporting...
[12:00:38 PM] WARNING: 'Export settings' kernel call failed. (Maybe ekrn.exe is not running?)
[12:00:38 PM] === ESET data and install directory file list ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FBC.tmp -> ESET/Config/data_dir_list.txt
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCD.tmp -> ESET/Config/install_dir_list.txt
[12:00:38 PM] === ESET drivers ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCE.tmp -> ESET/Config/drivers.txt
[12:00:38 PM] === ESET Registry key content ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCF.tmp -> ESET/Config/ESET.reg
[12:00:38 PM] === ESET components ===
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FEF.tmp -> ESET/Config/msi_features.txt
[12:00:38 PM] === Info about quarantined files ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FF0.tmp -> ESET/Quarantine/quar_info.txt
[12:00:38 PM] === ESET Events log ===
[12:00:38 PM] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\HP\AppData\Local\Temp\elc9030.tmp
[12:00:38 PM] ERROR: Failed to get log info
[12:00:38 PM] 
[12:00:38 PM] Removing temp files...
[12:00:38 PM] 
[12:00:38 PM] ==============================
[12:00:38 PM] An error occured during collection of files.   See the log for more info.


got this while creating the log file

 

[Marcos 5,070]

Deselect items in the ESET Logs section and try again:

Or change collection mode from "Filtered binary" to "Original binary from disk".

[gamejump 0]

here is the logs file 

please check

eav_logs.zip

[Marcos 5,070]

Have you tried running the Uninstall tool in safe mode and then installing v13.2.15 from scratch?

InstSuppValidateInstalledProduct returned actual error code 1603