Jump to content

Recommended Posts

Hello please help me to fix these problems

Here i am using the nod 32 but due to some thing i uninstall it. Now the uninstall is not goes as expected and got the errors.

i manually deleted and now i am unable to install it getting these below error messages.

after running the troubleshooter too i am unable to install it.

after restarting it also i get the same error.

 

So please help how can i fix that

 

ss+(2020-07-10+at+09.11.48).png

ss+(2020-07-10+at+09.14.14).png

ss+(2020-07-10+at+09.15.02).png

Share this post


Link to post
Share on other sites

yes but still that program will not get installed 😶

Share this post


Link to post
Share on other sites

Please use a genuine license for activation during activation. Failing this, collect logs with ESET Log Collector and upload the generated archive here. Also include your public license ID for verification.

Share this post


Link to post
Share on other sites
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710032952.log -> ESET/Installer/bts/bootstrapper_20200710032952.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033310.log -> ESET/Installer/bts/bootstrapper_20200710033310.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033454.log -> ESET/Installer/bts/bootstrapper_20200710033454.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710034126.log -> ESET/Installer/bts/bootstrapper_20200710034126.log
[12:00:38 PM]   OK
[12:00:38 PM] === ESET product configuration ===
[12:00:38 PM] Exporting...
[12:00:38 PM] WARNING: 'Export settings' kernel call failed. (Maybe ekrn.exe is not running?)
[12:00:38 PM] === ESET data and install directory file list ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FBC.tmp -> ESET/Config/data_dir_list.txt
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCD.tmp -> ESET/Config/install_dir_list.txt
[12:00:38 PM] === ESET drivers ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCE.tmp -> ESET/Config/drivers.txt
[12:00:38 PM] === ESET Registry key content ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCF.tmp -> ESET/Config/ESET.reg
[12:00:38 PM] === ESET components ===
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FEF.tmp -> ESET/Config/msi_features.txt
[12:00:38 PM] === Info about quarantined files ===
[12:00:38 PM] Exporting...
[12:00:38 PM]   OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FF0.tmp -> ESET/Quarantine/quar_info.txt
[12:00:38 PM] === ESET Events log ===
[12:00:38 PM] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\HP\AppData\Local\Temp\elc9030.tmp
[12:00:38 PM] ERROR: Failed to get log info
[12:00:38 PM] 
[12:00:38 PM] Removing temp files...
[12:00:38 PM] 
[12:00:38 PM] ==============================
[12:00:38 PM] An error occured during collection of files.   See the log for more info.


got this while creating the log file

 

Share this post


Link to post
Share on other sites

Deselect items in the ESET Logs section and try again:

image.png

Or change collection mode from "Filtered binary" to "Original binary from disk".

Share this post


Link to post
Share on other sites

Have you tried running the Uninstall tool in safe mode and then installing v13.2.15 from scratch?

InstSuppValidateInstalledProduct returned actual error code 1603

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...