[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710032952.log -> ESET/Installer/bts/bootstrapper_20200710032952.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033310.log -> ESET/Installer/bts/bootstrapper_20200710033310.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710033454.log -> ESET/Installer/bts/bootstrapper_20200710033454.log
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\eset\bts\bootstrapper_20200710034126.log -> ESET/Installer/bts/bootstrapper_20200710034126.log
[12:00:38 PM] OK
[12:00:38 PM] === ESET product configuration ===
[12:00:38 PM] Exporting...
[12:00:38 PM] WARNING: 'Export settings' kernel call failed. (Maybe ekrn.exe is not running?)
[12:00:38 PM] === ESET data and install directory file list ===
[12:00:38 PM] Exporting...
[12:00:38 PM] OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FBC.tmp -> ESET/Config/data_dir_list.txt
[12:00:38 PM] Exporting...
[12:00:38 PM] OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCD.tmp -> ESET/Config/install_dir_list.txt
[12:00:38 PM] === ESET drivers ===
[12:00:38 PM] Exporting...
[12:00:38 PM] OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCE.tmp -> ESET/Config/drivers.txt
[12:00:38 PM] === ESET Registry key content ===
[12:00:38 PM] Exporting...
[12:00:38 PM] OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FCF.tmp -> ESET/Config/ESET.reg
[12:00:38 PM] === ESET components ===
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FEF.tmp -> ESET/Config/msi_features.txt
[12:00:38 PM] === Info about quarantined files ===
[12:00:38 PM] Exporting...
[12:00:38 PM] OK
[12:00:38 PM] Adding file: C:\Users\HP\AppData\Local\Temp\elc8FF0.tmp -> ESET/Quarantine/quar_info.txt
[12:00:38 PM] === ESET Events log ===
[12:00:38 PM] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\HP\AppData\Local\Temp\elc9030.tmp
[12:00:38 PM] ERROR: Failed to get log info
[12:00:38 PM]
[12:00:38 PM] Removing temp files...
[12:00:38 PM]
[12:00:38 PM] ==============================
[12:00:38 PM] An error occured during collection of files. See the log for more info.
got this while creating the log file