Activation Failed After Changing Apple ID Password

[scruples 0]

Hello All,

 

Yesterday I purchased a Macbook Pro and ESET Cyber Security.  The product installed and activated without a problem and I was able to update the AV definitions as well.  Shortly afterwards I received my email from ESET with my username and password.  Today, I decided to change my Apple ID password as it was a less than sufficiently secure password.

 

Upon changing the Apple ID password on the Macbook Pro, ESET Cyber Security showed an alert with a 0008 Product Activation error.  I copy and pasted both the username and password from the ESET email into the activation fields with no luck.  I found the following two possible solutions in this link: 

 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2879

 

Both options failed and I remain with a now deactivated product with the same alert.  I've gone through the process of sending a request for help in to ESET, but hoping this issue might be familiar to the community.  I'll update this post with any updates I receive from ESET support, but any help would be greatly appreciated

 

Kind Regards,

 

Scruples

[scruples 0]

Ok, so while waiting for ESET support to responds I uninstalled ECS, reinstalled and was then able to successfully reactivate the software...go figure.

[Marcos 5,467]

Changing the Apple ID password shouldn't affect ESET at all. Maybe there was a glitch with activation servers or whatever when you attempted to activate.