MicrosftUser 0 Posted May 5, 2020 Share Posted May 5, 2020 I am getting an "Attention required" message from my ESET desktop app saying that "The credentials used to access ESET LiveGrid servers are not correct." I never changed anything before the message popped up. How is this fixed? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 5, 2020 Administrators Share Posted May 5, 2020 Please provide your public license ID. Did you purchase the license from an authorized seller? Link to comment Share on other sites More sharing options...
MicrosftUser 0 Posted May 5, 2020 Author Share Posted May 5, 2020 My licence is 3AB-APM-GMC. Yes I did purchase it from an authorized seller. Link to comment Share on other sites More sharing options...
EnnEeeBee 0 Posted May 6, 2020 Share Posted May 6, 2020 I am also having this same problem, "The credentials used to access eset livegrid are not correct." I have not changed anything and everything has worked fine up to now. I am also getting the message "Module Update failed. Update authorization failed. Please check if your license is still valid." My license is valid until 1 June 2020 and is purchased from an authorized seller. License is 3AD-APM_GMC. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 6, 2020 Administrators Share Posted May 6, 2020 11 minutes ago, EnnEeeBee said: My license is valid until 1 June 2020 and is purchased from an authorized seller. License is 3AD-APM_GMC. I was unable to find any license with the public ID 3AD-APM-GMC. Please drop me a personal message with your license key. Link to comment Share on other sites More sharing options...
MicrosftUser 0 Posted May 6, 2020 Author Share Posted May 6, 2020 Was my license valid? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 9, 2020 Administrators Share Posted May 9, 2020 On 5/6/2020 at 5:01 PM, MicrosftUser said: Was my license valid? That license was issued to OneFocus UBT which is MSP that provides support and services to their ESET users. Please contact them since it appears they have not renewed the license yet. Link to comment Share on other sites More sharing options...
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